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02-26-2010, 10:28 AM | #1 |
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Mexican stand-off for an oil change
An interesting situation has arisen today. I'm due an oil change in the next few months and have been reading other posts re supplying my own oil and getting the stealer to complete said oil change, just using the oil I supplied. I have contact my local stealer today ( I wont name and shame at this point!) and explained the above situation. I was initally told that they will do the oil change using the oil I supply but will not stamp my service book. I informed them that the oil I supply will be BMW approved via opie oils, and I can't see what the problem is. Their reply was "its policy". I stated that it seems like they are throwing their teddy out of the pram and that other dealerships are happy to do it, plus my repeat custom to them maybe at risk.
The adviser went away and spoke to the service manager and the best offer they could come up with is they provide the oil, do the change as well as supply and change the filters and micro filters for £300 all in. If I had the oil change with my oil they'll charge me £60 plus the cost of the filters and micro filters at £120.00 inc VAT. The oil change by itself will cost me £224ish+ VAT. The current situation is open ended at the moment as its not an immediate rush to get the oil change done, got 7000 miles to play with so not a burning problem. Has anyone else experienced this type of reception? Flapps.
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02-26-2010, 11:24 AM | #2 |
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I had an issue when I took my own oil for the running in service. I provided the proper stuff from Opie Oils too but they were trying to tell me that this was not the proper oil. As you can imaging I disagreed and they kept on saying it wasn't the right stuff. In the end I just said do you want to do the service or not, funnily they did it and stamped the book no probs.
They just hate losing out on a bit of profit, they wanted to charge £180 for the oil that I paid less than £90. If i was you just call there bluff when the time comes, there are plenty on dealers who will do it. |
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02-26-2010, 02:06 PM | #4 | |
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Quote:
Flapps
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02-26-2010, 03:05 PM | #5 |
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My dealer 'Coopers' in Chelmsford is actually very good for servicing though I am very specific on what I want done and how. I supply all my own parts and never an issue.
When I get an M3 it will go to PMW the Chelmsford Specialist and only to BMW if it has DCT and needs the latest software. I do not believe it will effect it's value in anyway and anyone who knows anything about servicing will know it's far more thorough and friendly at PMW. |
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02-28-2010, 02:53 PM | #6 |
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my 1200 miles service is due tommorrow..when I book its at the Stealer stating i will be supplying my own oil , they said its fine as long as it is bmw approved .
so i think my Castrol Edge 10-60W (made for M-power engines) willl be fine touch wood |
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02-28-2010, 03:00 PM | #7 |
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02-28-2010, 03:01 PM | #8 |
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It had better be thats what they use.
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03-01-2010, 03:41 PM | #10 |
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just back from stealers today ....the service advisor had to ask me twice that i am supplying my own oil lol ( think she was in shock at the thoughts of that idea !)
anyway invoice came to £260+ ...and that me supplying my own oil !!! wtf micro filter change at 1200 miles :wonder: !!! i though the micro filter last for 36K mile ?? |
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03-01-2010, 03:58 PM | #11 |
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Went to another stealer today and they will do the oil change using my oil no problem and stamp the book too, so thats were my pride and joy is going.
Stealer I initially went to was Wayside in Milton Keynes, so obviously not going back there in future. Only "fly in the ointment" is that I looked at the rear tyres and both need changing......... Flapps
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03-01-2010, 09:32 PM | #13 |
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Have two PS2's waiting for me to be fitted on Thursday
Flapps
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03-02-2010, 02:38 AM | #14 | |
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03-02-2010, 03:06 AM | #15 | |
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Which is the new stealer??
And what did they charge?? Quote:
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03-02-2010, 03:43 AM | #17 |
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Does anyone know the cost of the 2year/15,000mile service yet? That's what I'll be due in the summer... only done 11,000miles so far though!
When I got my car, the 1,200 mile service was 'free'! Last edited by dar2008; 03-02-2010 at 09:16 AM.. |
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03-02-2010, 03:43 PM | #20 |
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Stealer is Specialistcars BMW Luton and they want £218 in all
Flapps
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