Tire replacement gone wild!!!

RedDinan335i · 10-12-2012, 07:58 PM

I take my car in for new tires. Time to ditch the run-flats, so went with Hankook Ventus V12's. I ordered the tires from Sears online and went in for install today. All seemed relatively painless until the foreman asked me to come into the shop for a look at the wheels. Running on stock 189's and they damaged 2 of the wheels during the swap. Nothing major, just a few deep nicks that will be fairly painless to repair. I kept my cool since they were up front, honest and didn't try to hide anything. So I'll get the wheels repaired/replaced...whatever on their dime.

Here's the kicker. I get home and clean up all the residue from the install and shine the sidewalls of the new tires. I notice something is off. They installed both rear tires on the left side of the car and both fronts on the right. After a few quick measurements, I determined they at least have the wheels on the correct axles, but now I have to go back have them dismount, swap and remount the LF and RR. I'm not even upset at this point, but WTF?!?! and

Joe- · 10-12-2012, 08:00 PM

Quote:

Originally Posted by RedDinan335i

I take my car in for new tires. Time to ditch the run-flats, so went with Hankook Ventus V12's. I ordered the tires from Sears online and went in for install today. All seemed relatively painless until the foreman asked me to come into the shop for a look at the wheels. Running on stock 189's and they damaged 2 of the wheels during the swap. Nothing major, just a few deep nicks that will be fairly painless to repair. I kept my cool since they were up front, honest and didn't try to hide anything. So I'll get the wheels repaired/replaced...whatever on their dime.

Here's the kicker. I get home and clean up all the residue from the install and shine the sidewalls of the new tires. I notice something is off. They installed both rear tires on the left side of the car and both fronts on the right. After a few quick measurements, I determined they at least have the wheels on the correct axles, but now I have to go back have them dismount, swap and remount the LF and RR. I'm not even upset at this point, but WTF?!?! and

Your first mistake was going to sears, but atleast they were honest, but still lol.

roadkillrob · 10-12-2012, 08:01 PM

Wait - you took your car to Sears and then act surprised that it is all messed up - sounds like you got off easy - go somewhere that knows what they are doing next time - Sears does not have the equipment to deal with the runflats nor the brainpower to deal with anything else.

RedDinan335i · 10-12-2012, 08:09 PM

I'll take the criticism for going to a place like Sears. Should have known better. However, as long as staggered setups and run flats have been around, one would think this is baked in at all tire shops.

Dark_Knight_335 · 10-12-2012, 08:19 PM

What Dinan stuff do you have brother?

BOBKUR · 10-12-2012, 08:25 PM

Quote:

Originally Posted by Joe-

Your first mistake was going to sears, but atleast they were honest, but still lol.

Maybe WALMART would have done a better job.

RedDinan335i · 10-12-2012, 08:36 PM

Quote:

Originally Posted by Dark_Knight_335

What Dinan stuff do you have brother?

Car came with Stage 2 tune and exhaust. It's fun, but I think it needs more.

RedDinan335i · 10-12-2012, 08:46 PM

Quote:

Originally Posted by BOBKUR

Quote:

Originally Posted by Joe-

Your first mistake was going to sears, but atleast they were honest, but still lol.

Maybe WALMART would have done a better job.

Like I said, you'd think tires are fairly straight forward. It doesn't take a freaking rocket scientist. I'd say I learned my lesson, but besides an honest owner of a good tire shop, what are you really getting? Some dude that aspires to be the pinnacle of installers?
Think about it. "Man I did this supercar car yesterday and balanced his shit to 1/100th of an ounce. And didn't even put a scratch on his wheels!!!" <--- and this dude gets $15 an hour.
Thinking its a crap shoot in most cases.

Joe- · 10-12-2012, 09:35 PM

Quote:

Originally Posted by RedDinan335i

Like I said, you'd think tires are fairly straight forward. It doesn't take a freaking rocket scientist. I'd say I learned my lesson, but besides an honest owner of a good tire shop, what are you really getting? Some dude that aspires to be the pinnacle of installers?
Think about it. "Man I did this supercar car yesterday and balanced his shit to 1/100th of an ounce. And didn't even put a scratch on his wheels!!!" <--- and this dude gets $15 an hour.
Thinking its a crap shoot in most cases.

I hear ya. Sears they are just stupid.

2M · 10-12-2012, 09:50 PM

2 jacks and rotate em... i was installing my winters last week and i messed up the rotation arrows cuz i was in a hurry lol ...

RedDinan335i · 10-12-2012, 10:16 PM

Quote:

Originally Posted by Alpine3

2 jacks and rotate em... i was installing my winters last week and i messed up the rotation arrows cuz i was in a hurry lol ...

Switching sides means wrong rotation. I amount is only way for directional.

RedDinan335i · 10-12-2012, 10:17 PM

Quote:

Originally Posted by Alpine3

2 jacks and rotate em... i was installing my winters last week and i messed up the rotation arrows cuz i was in a hurry lol ...

Switching sides means wrong rotation. I amount is only way for directional.

N55 · 10-12-2012, 10:35 PM

Why would you goto Sears? You were asking for this to happen...

kjlogan65 · 10-12-2012, 10:40 PM

Quote:

Originally Posted by BOBKUR

Maybe WALMART would have done a better job.

John 070 · 10-13-2012, 04:22 AM

Seriously, Sears is old school, they stand by their products, etc. I just got a DieHard Gold ($119.99) battery for $61 due to a warranty on the standard DieHard in my Nissan which was 44 mos. old. IT WAS AN UPGRADE as my standard DieHard was a now $94.99 battery. Not only that, I took a junk battery out of my garage, and they gave me $15 for it. So something like the above, they rock.

But I would never take my Pilot Super Sports and have them mounted at Sears.

I switched back to 215/55-16's on my Nissan--when I got those tires mounted the guy at Midas said the sidewalls were really stiff and the tires were difficult to mount. Imagine a 255/35-18 runflat or non-runflat.

upstatedoc · 10-13-2012, 07:34 AM

I took my Acura MDX to Sam's Club to have all 4 tires installed and balanced one time. They did such a bad job the steering wheel almost vibrated off in my hands.

Call me crazy but I have all my tire installs done at BMW. They do it right. They charge more but its done right. I even started taking my acura there to do installs. They kind of chuckle.

10-12-2012, 07:58 PM	#1
RedDinan335i Private First Class 1 Rep 102 Posts Drives: Red 335i Coupe Join Date: Feb 2009 Location: St. Louis iTrader: (1)	Tire replacement gone wild!!! I take my car in for new tires. Time to ditch the run-flats, so went with Hankook Ventus V12's. I ordered the tires from Sears online and went in for install today. All seemed relatively painless until the foreman asked me to come into the shop for a look at the wheels. Running on stock 189's and they damaged 2 of the wheels during the swap. Nothing major, just a few deep nicks that will be fairly painless to repair. I kept my cool since they were up front, honest and didn't try to hide anything. So I'll get the wheels repaired/replaced...whatever on their dime. Here's the kicker. I get home and clean up all the residue from the install and shine the sidewalls of the new tires. I notice something is off. They installed both rear tires on the left side of the car and both fronts on the right. After a few quick measurements, I determined they at least have the wheels on the correct axles, but now I have to go back have them dismount, swap and remount the LF and RR. I'm not even upset at this point, but WTF?!?! and __________________ Mods: Dinan Stage2 Dinan Exhaust
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10-12-2012, 08:01 PM	#3
roadkillrob Major General 865 Rep 5,450 Posts Drives: 08 335i,22 X3M, 2012 C63 Black Join Date: Jul 2007 Location: Boston iTrader: (15)	Wait - you took your car to Sears and then act surprised that it is all messed up - sounds like you got off easy - go somewhere that knows what they are doing next time - Sears does not have the equipment to deal with the runflats nor the brainpower to deal with anything else. __________________ 2022 X3M Brooklyn Grey 2008 E93 335i FBO 2012 Mercedes C63 Black Series Alanite Grey
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10-12-2012, 08:09 PM	#4
RedDinan335i Private First Class 1 Rep 102 Posts Drives: Red 335i Coupe Join Date: Feb 2009 Location: St. Louis iTrader: (1)	I'll take the criticism for going to a place like Sears. Should have known better. However, as long as staggered setups and run flats have been around, one would think this is baked in at all tire shops. __________________ Mods: Dinan Stage2 Dinan Exhaust
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10-12-2012, 08:19 PM	#5
Dark_Knight_335 Came to the N55 Darkside 1112 Rep 12,740 Posts Drives: 2011 335 E93 M-Sport Join Date: May 2010 Location: NY/NJ iTrader: (28)	What Dinan stuff do you have brother?
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10-12-2012, 09:50 PM	#10
2M Colonel 503 Rep 2,200 Posts Drives: Mineral Grey M2 Join Date: Sep 2009 Location: New York iTrader: (2)	2 jacks and rotate em... i was installing my winters last week and i messed up the rotation arrows cuz i was in a hurry lol ... __________________ E9X Picture Game: 8 points: (High visibility jacket; Strip Club; Pizzeria; Sobriety Test; E9x dressed for Halloween, Billiards, Oil Change, Orange Cone)
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10-12-2012, 10:35 PM	#13
N55 ⒸⒺⓇⓉⓘⒻⒾⒺⒹ✬ⓃⒾⓃⒿⒶ 137 Rep 1,475 Posts Drives: 🚀 Join Date: Nov 2010 Location: Pittsburgh iTrader: (3) Garage List 2015 BMW M4 [0.00] 2012 BMW 335IS (SOLD) [6.84] 2011 BMW 335XI (SOLD) [4.66] 2008 BMW 335xi (SOLD) [10.00]	Why would you goto Sears? You were asking for this to happen... __________________ 2008 335xi E90 - Sold - > 2011 335xi E90 - Sold - > 2012 335IS E92 Crimson Red - SOLD > 2015 M4 Yas Marina Blue SOLD> 2019 McLaren 570s SOLD 2015 Lamborghini Huracan
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10-13-2012, 04:22 AM	#15
John 070 Lieutenant General 1705 Rep 14,829 Posts Drives: 335i cpe Join Date: Oct 2006 Location: ZSP/ZPP/ZCW iTrader: (0)	Seriously, Sears is old school, they stand by their products, etc. I just got a DieHard Gold ($119.99) battery for $61 due to a warranty on the standard DieHard in my Nissan which was 44 mos. old. IT WAS AN UPGRADE as my standard DieHard was a now $94.99 battery. Not only that, I took a junk battery out of my garage, and they gave me $15 for it. So something like the above, they rock. But I would never take my Pilot Super Sports and have them mounted at Sears. I switched back to 215/55-16's on my Nissan--when I got those tires mounted the guy at Midas said the sidewalls were really stiff and the tires were difficult to mount. Imagine a 255/35-18 runflat or non-runflat.
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10-13-2012, 07:34 AM	#16
upstatedoc I'll get back to you 7562 Rep 2,132 Posts Drives: blue streak Join Date: Dec 2009 Location: not downstate iTrader: (2)	I took my Acura MDX to Sam's Club to have all 4 tires installed and balanced one time. They did such a bad job the steering wheel almost vibrated off in my hands. Call me crazy but I have all my tire installs done at BMW. They do it right. They charge more but its done right. I even started taking my acura there to do installs. They kind of chuckle. __________________ 2018 Stinger GT 2009 E90 N51 /Active Autowerke Stage 2 tune/BMW Performance Exhaust/ Countermeasure enthusiast.
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