AUC supplied with buckled wheel

sukder · 03-30-2011, 05:41 AM

I collected my approved used 320d from a dealer on Saturday and organised to change to non-run flats today.

While doing the work, the tyre fitter noted that one of the wheels is buckled by about half an inch.

I'd not noticed any issues with vibration or anything and since Saturday have not hit any holes or anything that would cause a buckle like this.

I've contacted the dealer and BMW UK to see if they are able to help at all.

Does anyone here know whether an AUC should come with such an issue please? Is it considered general wear and tear like stone chips on the bonnet for example?

The wheel's an 18" M Sport, style 193 (I think) so if anyone's got a spare that is straight, I may be interested!

On another note, I cannot recommend Event Tyres highly enough. Their prices and service are simply superb.

I can also tell you that the new tyres are a massive improvement in terms of noise and ride comfort on the Bridgestone RFT that came with the car. They'll be for sale shortly once I have photos etc as they still have about 4mm of tread left and so it seemed a waste to dispose of them.

Many thanks for your time and any help much appreciated!

creepy coupe · 03-30-2011, 05:44 AM

If you can agree with the dealer you hadn't hit any pot holes (good luck) then they should replace it FOC.

milesr3 · 03-30-2011, 06:38 AM

Quote:

Originally Posted by sukder

...they still have about 4mm of tread left and so it seemed a waste to dispose of them.

I thought BMW's AUC standard is to replace tyres with less than 5mm of tread?

When I bought my AUC 535d I queried the tread depth of the rear tyres and they measured them to prove there was >5mm.

Not surprised by the buckled wheel. My experience is that they do the minimum they can get away with to sell a car and then use your warranty to put it right.

AlwynMike · 03-30-2011, 06:58 AM

AUC preparation is NIL apart from a valet. Anything that does need to be done will cost the dealer until the car is sold, after that, it's down to the warranty.

My AUC car had 2 buckled wheels - one was bad (vibrations at speed), the other less so. They replaced both without quibbling, although I did report one as soon as I got home from picking the car up. Buckling wasn't visible until you jacked up the car and put a reference next to the rim and spun the wheel.

Mike

HighlandPete · 03-30-2011, 11:58 AM

Quote:

Originally Posted by milesr3

I thought BMW's AUC standard is to replace tyres with less than 5mm of tread?

At least 3mm is my understanding, the tread depth BMW recommend for changing, unless you are tyre condition specific as part of the deal. Some dealers are better than others and wouldn't skimp on tyre condition for used cars. Others will even leave odd tyres fitted, even on something like a X3/5 where tyre matching is even more critical.

It is disappointing, when the AUC car is supposed to be the next best thing to a new BMW.

HighlandPete

sukder · 03-31-2011, 04:43 AM

I contacted the dealer as I was also not happy with the obvious refurb they had done on the wheels. The dealer sales manager contacted me and kindly told me they had noticed the buckle and had ordered a new wheel but he wasn't sure why this had not been fitted.

So, he's offered to replace all four wheels FoC instead of doing a refurb again!

BMW customer service does seem to be excellent but why don't they sort the cars out fully before selling them? When I went to see the car in the first instance it was filthy. It hadn't even been vacumed inside. I do find that odd.

The same's true for their courtesy cars. The times I have had one when my car's been serviced that is in a pretty poor state. I usually mention it at the time just so they know it's not me when it comes back!

Anyway, I got side-tracked. Sorry!

toxicnerve · 03-31-2011, 04:58 AM

Quote:

Originally Posted by sukder

I contacted the dealer as I was also not happy with the obvious refurb they had done on the wheels. The dealer sales manager contacted me and kindly told me they had noticed the buckle and had ordered a new wheel but he wasn't sure why this had not been fitted.

So, he's offered to replace all four wheels FoC instead of doing a refurb again!

BMW customer service does seem to be excellent but why don't they sort the cars out fully before selling them? When I went to see the car in the first instance it was filthy. It hadn't even been vacumed inside. I do find that odd.

The same's true for their courtesy cars. The times I have had one when my car's been serviced that is in a pretty poor state. I usually mention it at the time just so they know it's not me when it comes back!

Anyway, I got side-tracked. Sorry!

Result

Sounds like they made a genuine mistake and are going out of their way to correct it.

I commend them for their efforts!

ChrisE91 · 03-31-2011, 05:01 AM

Sounds like a good dealer.

Dr Dave · 03-31-2011, 07:00 AM

Sounds like they tried to pull a sly one on you.....no doubt some other poor bugger will receive a bent rim on his next car.......but well done for getting them to change them

m1bjr · 03-31-2011, 09:44 AM

Quote:

Originally Posted by sukder

IBMW customer service does seem to be excellent but why don't they sort the cars out fully before selling them?

This was explained earlier in the thread.

Any remedial work they do to sell a vehicle is at the expense of the franchise entirely.

Once its back in private hands and YOU bring it in, they can shout 'warranty' to BMW and get reimbursed for parts and labour.

In fact its in their interest to sell you shit car but give good service

The wonders of the commercial world eh?

03-30-2011, 05:41 AM	#1
sukder Private First Class 9 Rep 130 Posts Drives: Car Join Date: Mar 2011 Location: UK iTrader: (0)	AUC supplied with buckled wheel I collected my approved used 320d from a dealer on Saturday and organised to change to non-run flats today. While doing the work, the tyre fitter noted that one of the wheels is buckled by about half an inch. I'd not noticed any issues with vibration or anything and since Saturday have not hit any holes or anything that would cause a buckle like this. I've contacted the dealer and BMW UK to see if they are able to help at all. Does anyone here know whether an AUC should come with such an issue please? Is it considered general wear and tear like stone chips on the bonnet for example? The wheel's an 18" M Sport, style 193 (I think) so if anyone's got a spare that is straight, I may be interested! On another note, I cannot recommend Event Tyres highly enough. Their prices and service are simply superb. I can also tell you that the new tyres are a massive improvement in terms of noise and ride comfort on the Bridgestone RFT that came with the car. They'll be for sale shortly once I have photos etc as they still have about 4mm of tread left and so it seemed a waste to dispose of them. Many thanks for your time and any help much appreciated!
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03-30-2011, 05:44 AM	#2
creepy coupe Lieutenant General 1867 Rep 13,043 Posts Drives: BMW M340I G20 Join Date: Aug 2007 Location: UK iTrader: (2) Garage List 2015 BMW 435d [0.00] 2009 335i [0.00]	If you can agree with the dealer you hadn't hit any pot holes (good luck) then they should replace it FOC.
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03-30-2011, 06:58 AM	#4
AlwynMike Lieutenant Colonel 337 Rep 1,660 Posts Drives: F36 440i GC. Join Date: Sep 2010 Location: Lincolnshire Flatlands iTrader: (1)	AUC preparation is NIL apart from a valet. Anything that does need to be done will cost the dealer until the car is sold, after that, it's down to the warranty. My AUC car had 2 buckled wheels - one was bad (vibrations at speed), the other less so. They replaced both without quibbling, although I did report one as soon as I got home from picking the car up. Buckling wasn't visible until you jacked up the car and put a reference next to the rim and spun the wheel. Mike
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03-31-2011, 04:43 AM	#6
sukder Private First Class 9 Rep 130 Posts Drives: Car Join Date: Mar 2011 Location: UK iTrader: (0)	I contacted the dealer as I was also not happy with the obvious refurb they had done on the wheels. The dealer sales manager contacted me and kindly told me they had noticed the buckle and had ordered a new wheel but he wasn't sure why this had not been fitted. So, he's offered to replace all four wheels FoC instead of doing a refurb again! BMW customer service does seem to be excellent but why don't they sort the cars out fully before selling them? When I went to see the car in the first instance it was filthy. It hadn't even been vacumed inside. I do find that odd. The same's true for their courtesy cars. The times I have had one when my car's been serviced that is in a pretty poor state. I usually mention it at the time just so they know it's not me when it comes back! Anyway, I got side-tracked. Sorry!
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03-31-2011, 05:01 AM	#8
ChrisE91 First Lieutenant 16 Rep 348 Posts Drives: 2007 E91 320D M Sport Join Date: Mar 2011 Location: Northamptonshire iTrader: (0)	Sounds like a good dealer. __________________ 2007 320D M Sport Touring Sparkling Graphite
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03-31-2011, 07:00 AM	#9
Dr Dave Zummerzet Zyder Drinker! 112 Rep 5,541 Posts Drives: '06 330D Le Mans Blue Join Date: May 2009 Location: Somerset iTrader: (3) Garage List 2006 330d M Sport [0.00]	Pants down.... Sounds like they tried to pull a sly one on you.....no doubt some other poor bugger will receive a bent rim on his next car.......but well done for getting them to change them __________________
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