Dealer beat the crap out of my car

BOSSBMW · 06-09-2010, 12:15 PM

Hi folks as the title states I caught the techs fooling around in my car and tried to send the letter below to the service manager of the dealer. I haven't gotten a reply from him since Monday... How should i pursue this?

Hi ----,

I wish I could have contacted you under better circumstances but I must bring something to your attention that happened at your dealership on Friday 6/4/10.

Around 2PM I recieved a phone call from a friend, an employee at mobil, who identified my vehicle. He stated that he had just seen (2) of your employees hammering around in my car. The individuals sped into the mobil parking lot, screeching tires, when the driver got out of the car and went inside, later coming out with a few drinks.

Upon leaving, the driver was on his cell phone and proceeded to floor it all the way up 9w back towards the dealership.

I understand that a test drive was necessary after the repairs were done at the shop, but it didn't require anyone to put my property and/or themselves in danger.

I bring my vehicle to ---------- because of my history with you, -----, and ----, but I'm going to seriously reconsider bringing my vehicle back. My repair bill came to $1,328, a very large chunk of cash for me, and the technician didn't even notice that my brake fluid light had come on, and was red, nor was any mention of that made to me.

----, I am so upset about this, I am considering sending a letter to BMWNA/NYSAG and filing a formal complaint. Again, out of respect for you I am going to refrain from doing that.

I hope you can make this very displeasing experience at your shop better for me.

The HACK · 06-09-2010, 12:21 PM

You = Louisiana resident

Them/Dealership = BP Arco and the oil spill.

They don't care. Really. You can complain all you want. First, realize that they get these type of complains ALL THE TIME. Some hypochondriac owner ALWAYS suspect their dealership mechanic doing something to molest their car. Whether it's true, believe you me, the service manager probably get about 10 of these calls a day. If you get a "I'm sorry, I'll look into this" then you're already more successful than 99.9% of the usual customer. Unless something was physically done with physical proof upon picking up the vehicle, or the porter crashing your car, nothing, and I repeat, absolutely NOTHING will come of it.

Send your letter to BMW NA, take it to a different dealership. Do it if it makes you feel better.

John 070 · 06-09-2010, 12:25 PM

^^^

I have mixed feelings on the analogy as I own shares of BP, Transocean, and had the dealership put 210 miles on my car last time it was in. Any questions? LOL

BOSSBMW · 06-09-2010, 12:25 PM

I think at the very least these techs should get canned. I wish they would have wrapped the car around a pole.

positiveions · 06-09-2010, 12:43 PM

Quote:

Originally Posted by beneliezer

I think at the very least these techs should get canned. I wish they would have wrapped the car around a pole.

oh a technician at, I won't mention which dealer Ahem Rusnak Audi ahem, drove my friend's S4 Avant on the 134 at 110 mp and lost control, hit an SUV, and totaled the car. SO do pursue this! I wish you the best of luck. I caught a Valet driver in Vegas racing down the parking lot with my S/C E36 M3. When he stopped to hand me the keys, i said "fast car isn't it" he was like ahhhh ummm. I was about to kick his ass in front of his boss.

Trojan4evr · 06-09-2010, 12:43 PM

Quote:

Originally Posted by John 070

^^^

I have mixed feelings on the analogy as I own shares of BP, Transocean, and had the dealership put 210 miles on my car last time it was in. Any questions? LOL

did you buy the shares after the oil spill or before? if before, i feel bad for you.

EZ_TUR90 · 06-09-2010, 12:48 PM

I know my tech at Porsche doesnt mess with my car

Fortyb · 06-09-2010, 12:54 PM

Quote:

Originally Posted by EZ_TUR90

I know my tech at Porsche doesnt mess with my car

Why because it's a bimmer.

GregTheStig · 06-09-2010, 01:01 PM

That totally sucks. I say send the complaint anyway because if your friend is a witness then it might help out a lot, especially since your letter was professional and respectful. For a high end car like a BMW you'd expect technicians to be more mature than that.

Best of luck to you, OP.

onefastman · 06-09-2010, 01:17 PM

I would file a police report and have your friend as a witness. It is insane what some techs, porters, valet's, etc do. They dont own the cars or have the right to abuse them, when I was a porter I was easy on every car I did. I moved a cleaned a modded gt500 and got gas in it every day 3 miles away (bosses car who wanted shell 93) and I never once abused it or went wot. It was not mine to play with.

Take it to them, it is why I wait while my car gets serviced to be sure they dont take off and hit a pole.

kcgman · 06-09-2010, 01:28 PM

If you sent a letter by snail mail, I wouldn't expect that it's been read yet. It may also be that he'll respond by letter which might take even longer. That said, if it were me, I'd follow up with a call or e-mail to the manager (e-mail addresses are available online for my local BMW dealer) in a week's time. I'd tell the manager that I had sent him a letter on June 7 and was following up as a courtesy to see if he had read the letter (copy the contents of the letter in your e-mail if you go the e-mail route). If you do e-mail or get voicemail, I'd also say, "if I don't hear from you by close of business tomorrow, I will assume that you've seen my letter and have nothing to say to me. This is not an issue that I am simply going to let slide, but at the same time, I don't necessarily want to take this issue to a broader audience if it is your intent to do something about it. As I said, I will wait to COB tomorrow for an acknowledgment of this e-mail and my previous letter to you."

At that point, you'll at least have a sense of where things stand. As a BMW owner, I hope you end up going to guns and getting BMWNA involved. I'm pretty outraged by your friend's description of events.

rooster3.0 · 06-09-2010, 01:37 PM

You should've expressed your dismay in person. A letter/email can be ignored, a furious customer at the service desk can't be. Usually, it's not the tech beating on a car, it's the car jockey. All they're supposed to do is move the cars in and out of the service bays.

phistyle · 06-09-2010, 01:45 PM

Quote:

Originally Posted by eatrach73

When he stopped to hand me the keys, i said "fast car isn't it" he was like ahhhh ummm. I was about to kick his ass in front of his boss.

Don't Even...you know you wouldn't have done anything...

RoundelM3 · 06-09-2010, 02:00 PM

If you don't want to report it in person, send the letter registered mail, return receipt requested. That way you'll know whether it was delivered. Of course, that doesn't mean he'll read it, but very high chance he will under those circumstances. If nobody responds, go elsewhere for service and report it to BMWNA Customer Service.

Makes some of us with good dealer relationships feel very lucky...wish you the best on this one.

EZ_TUR90 · 06-09-2010, 02:02 PM

Quote:

Originally Posted by Fortyb

Why because it's a bimmer.

lol. no for my cayenne. my tech is my friend

Im sure they do all sorts of shit to my bimmer when its at the dealer.

noro · 06-09-2010, 02:03 PM

The best you can hope for is asking them to not do it again to your car. The car can take that kind of abuse and since there is no actual damage done, there isn't legally anything you are entitled to.

phistyle · 06-09-2010, 02:08 PM

Quote:

Originally Posted by noro

The best you can hope for is asking them to not do it again to your car. The car can take that kind of abuse and since there is no actual damage done, there isn't legally anything you are entitled to.

maybe he'll get a free BMW coffee mug for his troubles....maybe...

ArabianSensation · 06-09-2010, 02:15 PM

Wow. That is terrible. I have experience working with dealers on the inside for all types of cars, I have to say I have heard many stories about porters racing cars on the freeway and crashing customer's cars.

Pursue this with BMWNA, the dealer will probably deny this ever happened. In fact, I'd say contact BMWNA RIGHT NOW. You don't need to put up with this crap.

Marcus-SanDiego · 06-09-2010, 02:27 PM

BMW Customer Relations is a member of this forum.

Send PM:

http://www.e90post.com/forums/member.php?u=3088

BOSSBMW · 06-09-2010, 02:32 PM

Quote:

Originally Posted by Marcus-SanDiego

BMW Customer Relations is a member of this forum.

Send PM:

http://www.e90post.com/forums/member.php?u=3088

done

how do i contact BMWNA?

Jason4486 · 06-09-2010, 02:35 PM

Sorry to hear that... some people have zero respect for others

Alexander · 06-09-2010, 02:38 PM

My techs know me and let ask if I want to ride along if they test my car out. They still thrash it, but I'm in it so I know that it isn't just a couple of young techs out on a joy ride.

06-09-2010, 12:15 PM	#1
BOSSBMW Captain 81 Rep 741 Posts Drives: 2013 X3 35i Join Date: Mar 2009 Location: Upstate NY iTrader: (0)	Dealer beat the crap out of my car - How to pursue? Hi folks as the title states I caught the techs fooling around in my car and tried to send the letter below to the service manager of the dealer. I haven't gotten a reply from him since Monday... How should i pursue this? Hi ----, I wish I could have contacted you under better circumstances but I must bring something to your attention that happened at your dealership on Friday 6/4/10. Around 2PM I recieved a phone call from a friend, an employee at mobil, who identified my vehicle. He stated that he had just seen (2) of your employees hammering around in my car. The individuals sped into the mobil parking lot, screeching tires, when the driver got out of the car and went inside, later coming out with a few drinks. Upon leaving, the driver was on his cell phone and proceeded to floor it all the way up 9w back towards the dealership. I understand that a test drive was necessary after the repairs were done at the shop, but it didn't require anyone to put my property and/or themselves in danger. I bring my vehicle to ---------- because of my history with you, -----, and ----, but I'm going to seriously reconsider bringing my vehicle back. My repair bill came to $1,328, a very large chunk of cash for me, and the technician didn't even notice that my brake fluid light had come on, and was red, nor was any mention of that made to me. ----, I am so upset about this, I am considering sending a letter to BMWNA/NYSAG and filing a formal complaint. Again, out of respect for you I am going to refrain from doing that. I hope you can make this very displeasing experience at your shop better for me.
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06-09-2010, 12:21 PM	#2
The HACK Midlife Crises Racing Silent but Deadly Class 1821 Rep 5,337 Posts Drives: 2006 MZ4C, 2021 Tesla Model 3 Join Date: Oct 2007 Location: Welcome to Jamaica have a nice day iTrader: (1)	You = Louisiana resident Them/Dealership = BP Arco and the oil spill. They don't care. Really. You can complain all you want. First, realize that they get these type of complains ALL THE TIME. Some hypochondriac owner ALWAYS suspect their dealership mechanic doing something to molest their car. Whether it's true, believe you me, the service manager probably get about 10 of these calls a day. If you get a "I'm sorry, I'll look into this" then you're already more successful than 99.9% of the usual customer. Unless something was physically done with physical proof upon picking up the vehicle, or the porter crashing your car, nothing, and I repeat, absolutely NOTHING will come of it. Send your letter to BMW NA, take it to a different dealership. Do it if it makes you feel better.
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06-09-2010, 12:25 PM	#3
John 070 Lieutenant General 1705 Rep 14,829 Posts Drives: 335i cpe Join Date: Oct 2006 Location: ZSP/ZPP/ZCW iTrader: (0)	^^^ I have mixed feelings on the analogy as I own shares of BP, Transocean, and had the dealership put 210 miles on my car last time it was in. Any questions? LOL
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06-09-2010, 12:25 PM	#4
BOSSBMW Captain 81 Rep 741 Posts Drives: 2013 X3 35i Join Date: Mar 2009 Location: Upstate NY iTrader: (0)	I think at the very least these techs should get canned. I wish they would have wrapped the car around a pole.
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06-09-2010, 12:48 PM	#7
EZ_TUR90 Ez tur90 189 Rep 3,191 Posts Drives: M6 Join Date: Jul 2008 Location: Los Angeles iTrader: (11)	I know my tech at Porsche doesnt mess with my car __________________
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06-09-2010, 01:01 PM	#9
GregTheStig derp 48 Rep 1,203 Posts Drives: a Tuk Tuk Join Date: Feb 2010 Location: Atlanta, GA iTrader: (1)	That totally sucks. I say send the complaint anyway because if your friend is a witness then it might help out a lot, especially since your letter was professional and respectful. For a high end car like a BMW you'd expect technicians to be more mature than that. Best of luck to you, OP. __________________
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06-09-2010, 01:17 PM	#10
onefastman Major General 159 Rep 5,689 Posts Drives: 2009 135i 2011 e92m dct Join Date: Sep 2009 Location: Earth iTrader: (15)	I would file a police report and have your friend as a witness. It is insane what some techs, porters, valet's, etc do. They dont own the cars or have the right to abuse them, when I was a porter I was easy on every car I did. I moved a cleaned a modded gt500 and got gas in it every day 3 miles away (bosses car who wanted shell 93) and I never once abused it or went wot. It was not mine to play with. Take it to them, it is why I wait while my car gets serviced to be sure they dont take off and hit a pole. __________________ Legal Disclaimer: Anything I or anyone else says about my vehicle on this website(1addicts.com or any affiliated or nonaffiliated sites), pertaining to modifications, is only to gain acceptance from my/our peers, and does not actually represent anything actually existing on my car, and thus, cannot be held against me in any issues, i.e. warranty claims, that may arise.
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06-09-2010, 01:28 PM	#11
kcgman Burning the midnight oil 29 Rep 479 Posts Drives: 2009 335d Join Date: Aug 2009 Location: At the state line iTrader: (0)	If you sent a letter by snail mail, I wouldn't expect that it's been read yet. It may also be that he'll respond by letter which might take even longer. That said, if it were me, I'd follow up with a call or e-mail to the manager (e-mail addresses are available online for my local BMW dealer) in a week's time. I'd tell the manager that I had sent him a letter on June 7 and was following up as a courtesy to see if he had read the letter (copy the contents of the letter in your e-mail if you go the e-mail route). If you do e-mail or get voicemail, I'd also say, "if I don't hear from you by close of business tomorrow, I will assume that you've seen my letter and have nothing to say to me. This is not an issue that I am simply going to let slide, but at the same time, I don't necessarily want to take this issue to a broader audience if it is your intent to do something about it. As I said, I will wait to COB tomorrow for an acknowledgment of this e-mail and my previous letter to you." At that point, you'll at least have a sense of where things stand. As a BMW owner, I hope you end up going to guns and getting BMWNA involved. I'm pretty outraged by your friend's description of events.
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06-09-2010, 01:37 PM	#12
rooster3.0 Major 27 Rep 1,306 Posts Drives: E92 335i Join Date: Nov 2006 Location: Jersey iTrader: (4)	You should've expressed your dismay in person. A letter/email can be ignored, a furious customer at the service desk can't be. Usually, it's not the tech beating on a car, it's the car jockey. All they're supposed to do is move the cars in and out of the service bays. __________________ Train with your head; not above it.
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06-09-2010, 02:00 PM	#14
RoundelM3 Major General 1837 Rep 6,990 Posts Drives: 15 F80 M3, 22 G01 X3 30i Join Date: Apr 2010 Location: Clayton, NC iTrader: (2) Garage List 2022 BMW X3 [9.83] 2015 BMW M3 [6.50]	If you don't want to report it in person, send the letter registered mail, return receipt requested. That way you'll know whether it was delivered. Of course, that doesn't mean he'll read it, but very high chance he will under those circumstances. If nobody responds, go elsewhere for service and report it to BMWNA Customer Service. Makes some of us with good dealer relationships feel very lucky...wish you the best on this one. __________________ 2015 F80 ///M3 Sedan 7DCT Tanzanite, 2022 X3 sDrive30i 8AT Brooklyn Grey
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06-09-2010, 02:03 PM	#16
noro Colonel 90 Rep 2,707 Posts Drives: '91 M3, '04 E46 ZHP, '72 2002 Join Date: Aug 2006 Location: Boston iTrader: (0)	The best you can hope for is asking them to not do it again to your car. The car can take that kind of abuse and since there is no actual damage done, there isn't legally anything you are entitled to. __________________ zhpregistry.net - ZHP stats and free classifieds.
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06-09-2010, 02:15 PM	#18
ArabianSensation Lieutenant 38 Rep 475 Posts Drives: M3 Join Date: May 2009 Location: Chicago iTrader: (0)	Wow. That is terrible. I have experience working with dealers on the inside for all types of cars, I have to say I have heard many stories about porters racing cars on the freeway and crashing customer's cars. Pursue this with BMWNA, the dealer will probably deny this ever happened. In fact, I'd say contact BMWNA RIGHT NOW. You don't need to put up with this crap. __________________
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06-09-2010, 02:27 PM	#19
Marcus-SanDiego Lieutenant Colonel 164 Rep 1,588 Posts Drives: 2008 X5 4.8i (E70) Join Date: Jan 2007 Location: San Diego iTrader: (1)	BMW Customer Relations is a member of this forum. Send PM: http://www.e90post.com/forums/member.php?u=3088 __________________
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06-09-2010, 02:35 PM	#21
Jason4486 First Lieutenant 37 Rep 390 Posts Drives: 2011 335i M-Sport Join Date: Aug 2006 Location: Miami, Fl iTrader: (1)	Sorry to hear that... some people have zero respect for others
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06-09-2010, 02:38 PM	#22
Alexander Mad tyte EuR0 style boooi <--- Joke 212 Rep 2,472 Posts Drives: E30, E85, MKVI Join Date: Nov 2009 Location: Deal's Gap iTrader: (0)	My techs know me and let ask if I want to ride along if they test my car out. They still thrash it, but I'm in it so I know that it isn't just a couple of young techs out on a joy ride.
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