Rant! Dealer removed my clear bra

CALIF65GM · 11-10-2006, 12:09 AM

My car was in for it's 1st oil change and they found my driver's side headlight had a crack on the trim and had to take the headlight apart to replace it.

But to fix the headlight, they had to remove my clear bra from the headlight, now I have one with the bra and one without. :mad:

My SA didn't even bother calling me to let me know that they would need to remove the clear bra. I found out when I called to check on my car.

I'm trying to decide if I'll just remove the other one or to get it replaced.

ZuerstBMW · 11-10-2006, 12:14 AM

Buy another one to replace. You should make them pay for it.

http://autoclearguard.com/kit_search.asp

http://autoclearguard.com/kit_search...48&submodel=99

ward · 11-10-2006, 12:51 AM

there's no warranty on the clearbra is there?

I'd rather have a new non cracked headlight without clearbra than a broken headlight with clearbra.

just buy another one yourself, at least your car's fixed

txusa03 · 11-10-2006, 08:31 AM

I think ward was saying a new clear bra is cheaper than a new headlight...

your welcome ward

BzsBimmer · 11-10-2006, 11:54 AM

Quote:

Originally Posted by CALIF65GM

My car was in for it's 1st oil change and they found my driver's side headlight had a crack on the trim and had to take the headlight apart to replace it.

But to fix the headlight, they had to remove my clear bra from the headlight, now I have one with the bra and one without. :mad:

My SA didn't even bother calling me to let me know that they would need to remove the clear bra. I found out when I called to check on my car.

I'm trying to decide if I'll just remove the other one or to get it replaced.

You might be lucky they replaced it under warranty anyways
I beleive that putting clearbra on the headlight voids the warranty because of thermal retension in the housing might cause cracks
Do a search - it's been discussed

Chesmu · 11-10-2006, 01:36 PM

regardless of warranty, etc.... they should have let you know.

Getagrip · 11-10-2006, 01:45 PM

Agreed, the SA should have consulted you before the replacement was performed. I don't think they should owe you a new clear protective covering because that is not the way the car came from the factory.
But, I think they dealer (not BMW) should pay for the replacement of the film for the very fact of them not informing you of the procedure that would cause the loss of the protective film before the work was started.

txusa03 · 11-10-2006, 01:53 PM

Quote:

Originally Posted by Getagrip

Agreed, the SA should have consulted you before the replacement was performed. I don't think they should owe you a new clear protective covering because that is not the way the car came from the factory.
But, I think they dealer (not BMW) should pay for the replacement of the film for the very fact of them not informing you of the procedure that would cause the loss of the protective film before the work was started.

I agreed with you that customer should have been inform via a simple phone conversation. However, they might not have realized it had bra on and could be that many techies do not pay close attention to those sort of detail to notice little thing like that. Granted I do not have clear bra on my lights so I do not know how visible these bra are if I was not paying attention to detail.

Getagrip · 11-10-2006, 02:03 PM

Good point! Some clear bras are very nicely inconspicuous.

CALIF65GM · 11-10-2006, 09:47 PM

Oh don't get me wrong. I appreciate that they fixed it and I don't want them to reimburse me, but it's courtesy to at least call me and let me know.

Anyways, I talked to my clearbra guy and it'll be $20 to do the headlight again.

ZuerstBMW · 11-10-2006, 10:10 PM

Quote:

Originally Posted by CALIF65GM

Oh don't get me wrong. I appreciate that they fixed it and I don't want them to reimburse me, but it's courtesy to at least call me and let me know.

Anyways, I talked to my clearbra guy and it'll be $20 to do the headlight again.

Great price.

ward · 11-10-2006, 10:38 PM

Quote:

Originally Posted by CALIF65GM

Oh don't get me wrong. I appreciate that they fixed it and I don't want them to reimburse me, but it's courtesy to at least call me and let me know.

Anyways, I talked to my clearbra guy and it'll be $20 to do the headlight again.

glad to hear!

so it's not so bad after all

11-10-2006, 12:09 AM	#1
CALIF65GM Colonel 97 Rep 2,041 Posts Drives: e93-35 May08 ED Join Date: Jun 2005 Location: SF, CA iTrader: (0) Garage List 06 - Oct. 05 build ... [0.00]	Rant! Dealer removed my clear bra My car was in for it's 1st oil change and they found my driver's side headlight had a crack on the trim and had to take the headlight apart to replace it. But to fix the headlight, they had to remove my clear bra from the headlight, now I have one with the bra and one without. :mad: My SA didn't even bother calling me to let me know that they would need to remove the clear bra. I found out when I called to check on my car. I'm trying to decide if I'll just remove the other one or to get it replaced. __________________ 5-2-08 e93-35 ED Montego w/Jade Grey, Step w/Paddles, PP, SP, CA, hot seats and iPod.Awaing re-delivery soon. Debadged 330xi ED 11/14/05 Auto/Mystic Blue/Gray leather with Alum/PP/SP/CA/Fold-down rear seats/Alarm. Sold to Carmax on 6/7/08 with 50,624 miles on clock
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11-10-2006, 12:14 AM	#2
ZuerstBMW ¡Viva España! 373 Rep 7,803 Posts Drives: 2023 230i Mineral White Join Date: Mar 2006 Location: Apollo Beach, FL. iTrader: (68)	Buy another one to replace. You should make them pay for it. http://autoclearguard.com/kit_search.asp http://autoclearguard.com/kit_search...48&submodel=99 __________________ 23 G42 230i Mineral White Cognac, Aluminum With Mesh Effect Interior Trim MODS Clear Guard, 15% Ceramic Tint, Floating Caps
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11-10-2006, 12:51 AM	#3
ward Major General 155 Rep 6,158 Posts Drives: F Join Date: May 2005 Location: T iTrader: (0)	there's no warranty on the clearbra is there? I'd rather have a new non cracked headlight without clearbra than a broken headlight with clearbra. just buy another one yourself, at least your car's fixed Last edited by ward; 11-10-2006 at 01:09 AM..
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11-10-2006, 08:31 AM	#4
txusa03 Major General 550 Rep 6,563 Posts Drives: TS330iPPSP6MT Join Date: Jul 2005 Location: Planet Earth iTrader: (3)	I think ward was saying a new clear bra is cheaper than a new headlight... your welcome ward __________________ under construction!
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11-10-2006, 01:36 PM	#6
Chesmu Brigadier General 89 Rep 3,011 Posts Drives: 2013 X6 Join Date: Dec 2005 Location: Phoenix,AZ iTrader: (2) Garage List 2006 330i [0.00] 2006 330i [0.00]	regardless of warranty, etc.... they should have let you know. __________________ "Teach the ignorant. Ignore the stupid."
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11-10-2006, 01:45 PM	#7
Getagrip Get a grip. Get Xdrive. 14 Rep 529 Posts Drives: 330xi Join Date: Jan 2006 Location: Anchorage, Alaska iTrader: (0) Garage List 2006 330xi [0.00] 2003 330xi [0.00]	Agreed, the SA should have consulted you before the replacement was performed. I don't think they should owe you a new clear protective covering because that is not the way the car came from the factory. But, I think they dealer (not BMW) should pay for the replacement of the film for the very fact of them not informing you of the procedure that would cause the loss of the protective film before the work was started. __________________ 2006 330xi current
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11-10-2006, 02:03 PM	#9
Getagrip Get a grip. Get Xdrive. 14 Rep 529 Posts Drives: 330xi Join Date: Jan 2006 Location: Anchorage, Alaska iTrader: (0) Garage List 2006 330xi [0.00] 2003 330xi [0.00]	Good point! Some clear bras are very nicely inconspicuous. __________________ 2006 330xi current
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11-10-2006, 09:47 PM	#10
CALIF65GM Colonel 97 Rep 2,041 Posts Drives: e93-35 May08 ED Join Date: Jun 2005 Location: SF, CA iTrader: (0) Garage List 06 - Oct. 05 build ... [0.00]	Oh don't get me wrong. I appreciate that they fixed it and I don't want them to reimburse me, but it's courtesy to at least call me and let me know. Anyways, I talked to my clearbra guy and it'll be $20 to do the headlight again. __________________ 5-2-08 e93-35 ED Montego w/Jade Grey, Step w/Paddles, PP, SP, CA, hot seats and iPod.Awaing re-delivery soon. Debadged 330xi ED 11/14/05 Auto/Mystic Blue/Gray leather with Alum/PP/SP/CA/Fold-down rear seats/Alarm. Sold to Carmax on 6/7/08 with 50,624 miles on clock
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