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[BKsBimmer]

I got a nail in my left rear tire the weekend before last. Took it to the dealer and they told me what I already knew thanks to E90post ... that Bridgestone RFT is on back order . The SA told me he would place an emergency order but had no idea when I would get a new tire. They gave me a X3 loaner and I was on my way.

Well it's been 9 days now that I'm waiting for a replacement tire. The X3 is okay but I gotta tell ya I miss my car! I called the SA again yesterday and he told me Bridgestone says they will fill all back orders by the end of the month but they couldn't tell me exactly when it would get here. It turns out Bridgestone sends the tires to BMW in Europe and they send them to the service center. I'm thinking this whole RFT back order situation is complete and very poor planning on BMW's part.

Anybody else waiting for a replacement RFT ... and if so how long is your wait so far????:

[faqulars]

Well, I had a nail in the same location. Brought the tire to the dealer on Sat and ended up picking it up on Monday the following week so not including weekend days total time was 6 days.

[BKsBimmer]

Originally Posted by faqulars

Well, I had a nail in the same location. Brought the tire to the dealer on Sat and ended up picking it up on Monday the following week so not including weekend days total time was 6 days.

How long ago did you get your replacement tire?

I notice you're in Virginia. Are you in Northern Virginia ... and if so what BMW service center do you use?

[bavarian19]

How about a variety of choices in RF tires??? For those of us with 162's, there is only one choice... cmon tire manufacturers... hear our cries!!!

[faqulars]

Originally Posted by BKsBimmer

How long ago did you get your replacement tire?

I notice you're in Virginia. Are you in Northern Virginia ... and if so what BMW service center do you use?

Yeah I live in Northern Virginia but purchased my car down in Virginia Beach. (Father purchased two cars over there and wanted to give the sale to the same person). They were great and had no problem. I brought the tire down there on June 3rd and they called me on the 6th to let me know it was ready for pickup. I waited till the 12th of June to eventually pick it up.

[KL2DC]

Sorry to hear about your RFT problem. I agree, this backorder thing is ridiculous. I think its cool of your dealer to give you a loaner though. Which dealership is this and did youbuy the tire warranty?

[Asiann]

[QUOTE=BKsBimmer]I got a nail in my left rear tire the weekend before last. Took it to the dealer and they told me what I already knew thanks to E90post ... that Bridgestone RFT is on back order . The SA told me he would place an emergency order but had no idea when I would get a new tire. They gave me a X3 loaner and I was on my way.

Well it's been 9 days now that I'm waiting for a replacement tire. The X3 is okay but I gotta tell ya I miss my car! I called the SA again yesterday and he told me Bridgestone says they will fill all back orders by the end of the month but they couldn't tell me exactly when it would get here. It turns out Bridgestone sends the tires to BMW in Europe and they send them to the service center. I'm thinking this whole RFT back order situation is complete and very poor planning on BMW's part.

Anybody else waiting for a replacement RFT ... and if so how long is your wait so far????:[/Q
Were you not able to patch it? I had 2 nails in mine and had it plugged.

[BKsBimmer]

Originally Posted by faqulars

Yeah I live in Northern Virginia but purchased my car down in Virginia Beach. (Father purchased two cars over there and wanted to give the sale to the same person). They were great and had no problem. I brought the tire down there on June 3rd and they called me on the 6th to let me know it was ready for pickup. I waited till the 12th of June to eventually pick it up.

Wow that was quick! I'm going to call my SA again today and tell him about your experience with your dealership in VA Beach. He's got some splainin to do

[BKsBimmer]

Originally Posted by KL2DC

Sorry to hear about your RFT problem. I agree, this backorder thing is ridiculous. I think its cool of your dealer to give you a loaner though. Which dealership is this and did youbuy the tire warranty?

Thanks, I've been trying to be patient but after waiting 6 weeks for the car to get here it's hard to be waiting again for even another day for a friggin tire.

My dealership is Tischer in Silver Spring, and yes I did by the road hazard insurance so I'm covered for the tire, which I'm thankful for. And yes, I do appreciate having the loaner. The X3 is nice but I would much rather be driving my 3.

[BKsBimmer]

Originally Posted by Asiann

Were you not able to patch it? I had 2 nails in mine and had it plugged.

Interesting. The SA told me the tire could not be fixed, so I took his word for it. Guess he's got some more splainin to do! :mad:

[faqulars]

Originally Posted by BKsBimmer

Wow that was quick! I'm going to call my SA again today and tell him about your experience with your dealership in VA Beach. He's got some splainin to do

The dealership was Checkered Flag of BMW down in Virginia Beach. I didn't even know the tire was on backordered until I viewed this site. Hopefully your SA is willing to help you out.

[Kenta]

In Scandinavia we now got the Michelin pilot sport RFT on E90/91 2006 !?
Why do you get the Bridgestone over there?
Its a nicer ride whit Michelin RFT, not so hard, and i think its handle good on the road!
I hade Bridgedstone RFT on my my Z4 3.0! = hard ride !!

[BKsBimmer]

Update:

I called the SA yesterday and made a fuss. I told him I've been hearing that some people are getting their back ordered tires more quickly than 2 weeks plus. He assured me they were doing all they could do get the tire.

Then he surprised me. He agreed my wait has been long and offered to pay a months car payment or lease payment. I told him I payed cash for my car, so he asked me if there were any accessories I wanted. I told him my car is pretty well spec'd out but I had been thinking about an OEM alarm and he says "no problem we'll install one for you, no charge" and I'm thinking YES! :rocks: . So then I decided to push things a little and told him I also had some blackline tailights sitting in the trunk that I was going to install myself. I didn't even have to ask, he said "consider it done, we'll put them on for you". I thanked him and told him I was frustrated with the wait, but he just made me a happy man.

[sixspeedsam]

Originally Posted by BKsBimmer

Update:

I called the SA yesterday and made a fuss. I told him I've been hearing that some people are getting their back ordered tires more quickly than 2 weeks plus. He assured me they were doing all they could do get the tire.

Then he surprised me. He agreed my wait has been long and offered to pay a months car payment or lease payment. I told him I payed cash for my car, so he asked me if there were any accessories I wanted. I told him my car is pretty well spec'd out but I had been thinking about an OEM alarm and he says "no problem we'll install one for you, no charge" and I'm thinking YES! :rocks: . So then I decided to push things a little and told him I also had some blackline tailights sitting in the trunk that I was going to install myself. I didn't even have to ask, he said "consider it done, we'll put them on for you". I thanked him and told him I was frustrated with the wait, but he just made me a happy man.

Sweet, glad that worked out for you man. Tischer is where I bought my car from, although I might just get service here in VA since Sterling is right around the corner. But good to know they're taking care of you and their customers the right way.

[obLu]

See, now that's how customer service is supposed to be done. The blackline install cost the guy, what $10 in time. The alarm was a little pricier, but at wholesale and the install time (which is trivial) the dealer's out, what, $200?

Because he offered to pay a month's payment, I'm wondering if BMWNA gives the dealer service depts a goodwill budget to use for customers that have their cars sitting too long for warranty repairs?

I'll never figure out bad customer service. It took him 20sec to make you happy by offering up minor compensation. Instead most service depts would rather spend hours monkeying you around while you're not happy. Seems a lot easier to just do right by the customer in the first place.

[BKsBimmer]

Originally Posted by obLu

See, now that's how customer service is supposed to be done. The blackline install cost the guy, what $10 in time. The alarm was a little pricier, but at wholesale and the install time (which is trivial) the dealer's out, what, $200?

Because he offered to pay a month's payment, I'm wondering if BMWNA gives the dealer service depts a goodwill budget to use for customers that have their cars sitting too long for warranty repairs?

I'll never figure out bad customer service. It took him 20sec to make you happy by offering up minor compensation. Instead most service depts would rather spend hours monkeying you around while you're not happy. Seems a lot easier to just do right by the customer in the first place.

I agree with you. When the survey comes around I'll have no trouble at all giving all 5's. A smart dealership recognizes that a large percentage of BMW owners are repeat buyers. Happy customers always come back and produce good word of mouth referals. It's smart business.

[BKsBimmer]

Originally Posted by sixspeedsam

Sweet, glad that worked out for you man. Tischer is where I bought my car from, although I might just get service here in VA since Sterling is right around the corner. But good to know they're taking care of you and their customers the right way.

My sales experience was excellent. Got the deal I asked for with no haggling. My CA got me a fast production spot so the car was here in 5 weeks. He is always very responsive to any questions or concerns and kept me up to date every step of the order and delivery process. No complaints.

Tischer is 5 miles from my house, which was a big consideration for me, so I understand why you would choose to have your car serviced somewhere close to you.

Who was your CA at Tischer?

[FrankoQ]

Originally Posted by BKsBimmer

My sales experience was excellent. Got the deal I asked for with no haggling. My CA got me a fast production spot so the car was here in 5 weeks. He is always very responsive to any questions or concerns and kept me up to date every step of the order and delivery process. No complaints.

Tischer is 5 miles from my house, which was a big consideration for me, so I understand why you would choose to have your car serviced somewhere close to you.

Who was your CA at Tischer?

I almost bought my car at Tischer but ended up getting it from Passport.
But, for service and parts, I've been going to Tischer. They are great. :rocks:

[bavarian19]

I still find it absolutely rediculous that there is only one RF tire for people with 162's, and BMW well knowing this, still went ahead with it...

Im waiting for those Michelin PS2 RF's

[Asiann]

Originally Posted by BKsBimmer

Interesting. The SA told me the tire could not be fixed, so I took his word for it. Guess he's got some more splainin to do! :mad:

I worked in the tire business when I was younger and knew it could be repaired. I paid like $34 for both tires to get plugged. I think I will just go buy a kit form Walmart and do it myself since they don'e actually have to dismount the tire. Yeah I probably wouldn't mention anything since you are getting some goodies out of the deal. Way to work the dealer!

[zamboni]

When is Michelin releasing the pilot sport RFT in U.S ? I've sent several email and still got no reply......WTH

[bavarian19]

Originally Posted by zamboni

When is Michelin releasing the pilot sport RFT in U.S ? I've sent several email and still got no reply......WTH

Can you just order them in canada and have them shipped to the US???

http://www.tiretrends.com/catalog2.p...currencyCode--