Service Record denied at dealership

HerkHealer · 11-07-2021, 05:15 PM

I asked the SA at my local BMW dealership, Tulley BMW, here in New England for a full service record of my car. He told me that I would have to get written permission from the previous owner in order to pull the record up.

Is this legit ?

CnSky · 11-07-2021, 06:03 PM

Isn't it all stored on the car?

On my own G30 even elected work or repair work is included.

HerkHealer · 11-07-2021, 06:15 PM

Quote:

Originally Posted by CnSky

Isn't it all stored on the car?

On my own G30 even elected work or repair work is included.

Yes, according to him anything and everything can be downloaded from the Key Fob or computer service records, but in order for me to see the reports prior to me owning it, I would have to get written permission. Seems a bit over the top to me.

All I want to see is what the car was serviced for previously.

CnSky · 11-07-2021, 06:17 PM

But is in the car already on iDrive you don't need to read the fob.

Go to vehicle settings and find the service record, you can see all entries and even click on them to read what was done.

claykin · 11-07-2021, 06:19 PM

Quote:

Originally Posted by HerkHealer

I asked the SA at my local BMW dealership, Tulley BMW, here in New England for a full service record of my car. He told me that I would have to get written permission from the previous owner in order to pull the record up.

Is this legit ?

I'd say your SA has a stick of something up his butt. You might want to find a new SA or new dealer. Unless the service tickets have personal information, there's nothing federally protected by disclosing service history. You own the vehicle in question. Or, don't you own it yet?

HerkHealer · 11-07-2021, 06:34 PM

Quote:

Originally Posted by claykin

I'd say your SA has a stick of something up his butt. You might want to find a new SA or new dealer. Unless the service tickets have personal information, there's nothing federally protected by disclosing service history. You own the vehicle in question. Or, don't you own it yet?

Own my 2020 M550 as of Sept 1 2021. I thought it was sketchy. The previous owner was the owner of another dealership. His personal vehicle. Did not think getting a service record would be such a big deal. Maybe I should I should contact the Service Manager at Tulley ?

claykin · 11-07-2021, 07:06 PM

Quote:

Originally Posted by HerkHealer

Quote:

Originally Posted by claykin

I'd say your SA has a stick of something up his butt. You might want to find a new SA or new dealer. Unless the service tickets have personal information, there's nothing federally protected by disclosing service history. You own the vehicle in question. Or, don't you own it yet?

Own my 2020 M550 as of Sept 1 2021. I thought it was sketchy. The previous owner was the owner of another dealership. His personal vehicle. Did not think getting a service record would be such a big deal. Maybe I should I should contact the Service Manager at Tulley ?

Any dealer can pull service history with a VIN.

Tell your SA to get the stick out of his/her backside.

HerkHealer · 11-07-2021, 07:12 PM

Quote:

Originally Posted by claykin

Any dealer can pull service history with a VIN.

Tell your SA to get the stick out of his/her backside.

I hope this is true, but then again im wicked pissed off. Why would someone say that to a customer owning at $90K+ vehicle. This is just wrong!

claykin · 11-07-2021, 07:24 PM

Quote:

Originally Posted by HerkHealer

Quote:

Originally Posted by claykin

Any dealer can pull service history with a VIN.

Tell your SA to get the stick out of his/her backside.

I hope this is true, but then again im wicked pissed off. Why would someone say that to a customer owning at $90K+ vehicle. This is just wrong!

Sounds like this SA or Tulley is a real gem. Try again, more forcefully, try the Service Manager or call other BMW dealers. If none will assist call BMWNA. You now own the vehicle and have a right to know its history.

I've never had an issue learning history on cars I didn't even own.

Carfax has most info, but it will lack detail. My thinking is your dealer is trying to hide something about this specific car.

oilandgas · 11-07-2021, 08:55 PM

Quote:

Originally Posted by HerkHealer

I asked the SA at my local BMW dealership, Tulley BMW, here in New England for a full service record of my car. He told me that I would have to get written permission from the previous owner in order to pull the record up.

Is this legit ?

No, that is NOT legit. There is no such thing as BMW-Customer privilege. There is no Federal law that deems vehicle records as "confidential" and I'm not aware of any State law that deems them confidential either. I'd find a new dealer (and let the GM know why you aren't ever coming back).

Joe-BMW33 · 11-07-2021, 09:56 PM

As others have said, any dealer can pull the information. I contacted the service manager of the dealership in Warwick RI where my car was serviced and he emailed me back their own service records and just blacked out the prior owners name. This was pre-purchase and doing homework.

Someone here ran me a really cool vin decode where it had every entry and not dealer specific. I like the "customer states" information and of course the fix.

Qsilver7 · 11-08-2021, 09:28 PM

When you come upon an SA that won’t share service history….ask them to REDACT any prior owner information so that they can maintain their privacy.

If you’ve ever seen one (service history) it does have the prior owners personal information. And there’s comments on the print out to NOT share the info with a 3rd party. Again, the go-around for this is to have them redact that personal info so that you can see what the car’s service history is as the present owner.

Example of the service history from a 2008 540iT I used to own:

macdaddy_o · 11-09-2021, 05:43 PM

Drive down the road to Peabody BMW and ask them.

HerkHealer · 11-09-2021, 06:33 PM

Quote:

Originally Posted by macdaddy_o

Drive down the road to Peabody BMW and ask them.

The previous owner had the car serviced at BMW Norwood. I'm going to email the service mgr and ask for a redacted personal info report.

Joe-BMW33 · 11-09-2021, 07:43 PM

Quote:

Originally Posted by HerkHealer

Quote:

Originally Posted by macdaddy_o

Drive down the road to Peabody BMW and ask them.

The previous owner had the car serviced at BMW Norwood. I'm going to email the service mgr and ask for a redacted personal info report.

Let me know if you need some help there. I was a customer their for many years and know a few SAs really well.

HerkHealer · 11-09-2021, 08:47 PM

Thanks Joe! Will let you know how it goes.

11-07-2021, 05:15 PM	#1
HerkHealer Lieutenant Colonel 1728 Rep 1,657 Posts Drives: G30/M550 Join Date: Aug 2021 Location: Nashua NH iTrader: (0)	Service Record denied at dealership I asked the SA at my local BMW dealership, Tulley BMW, here in New England for a full service record of my car. He told me that I would have to get written permission from the previous owner in order to pull the record up. Is this legit ?
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11-07-2021, 06:03 PM	#2
CnSky Major 331 Rep 1,028 Posts Drives: BMW 530E 2017 Join Date: Aug 2013 Location: Ireland iTrader: (0)	Isn't it all stored on the car? On my own G30 even elected work or repair work is included.
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11-07-2021, 06:17 PM	#4
CnSky Major 331 Rep 1,028 Posts Drives: BMW 530E 2017 Join Date: Aug 2013 Location: Ireland iTrader: (0)	But is in the car already on iDrive you don't need to read the fob. Go to vehicle settings and find the service record, you can see all entries and even click on them to read what was done.
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11-07-2021, 09:56 PM	#11
Joe-BMW33 Major General 7448 Rep 6,820 Posts Drives: '18 M550i\|'21 X5\|'03 540i Join Date: Apr 2021 Location: Boston iTrader: (1) Garage List 2013 VW Tiguan [0.00] 2015 Infiniti QX60 [0.00] 2021 BMW X5 [0.00] 2003 BMW 540i [0.00] 2018 BMW M550 [10.00]	As others have said, any dealer can pull the information. I contacted the service manager of the dealership in Warwick RI where my car was serviced and he emailed me back their own service records and just blacked out the prior owners name. This was pre-purchase and doing homework. Someone here ran me a really cool vin decode where it had every entry and not dealer specific. I like the "customer states" information and of course the fix. __________________ 2018 M550ix\|Carbon Black\|Dinan Modifications\|2003 540i\|Jet Black\|M-Sport\|2021 X5 Mineral White Prior BMW's: 1987 325e\|1993 740i\|1998 740il\|2001 530i\|2002 745li\|2007 750li\|2006 750li\|2001 530i\|2012 535xi\|
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11-08-2021, 09:28 PM	#12
Qsilver7 Major General 4495 Rep 7,538 Posts Drives: F06 650ix GC / F15 X5 50i Join Date: Oct 2016 Location: Indiana, USA iTrader: (0)	When you come upon an SA that won’t share service history….ask them to REDACT any prior owner information so that they can maintain their privacy. If you’ve ever seen one (service history) it does have the prior owners personal information. And there’s comments on the print out to NOT share the info with a 3rd party. Again, the go-around for this is to have them redact that personal info so that you can see what the car’s service history is as the present owner. Example of the service history from a 2008 540iT I used to own: __________________ 2015 F06 650ix Gran Coupe`(Moonstone/Cohiba Brown)\| 2014 F15 X5 50i MSport (Space Gray/Mocha) Become a BMW CCA member! Click HERE to join and feel free to use my BMW CCA member #191509 as a referral.
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11-09-2021, 05:43 PM	#13
macdaddy_o Private 24 Rep 71 Posts Drives: 2022 530ix 2001 330ci Join Date: Oct 2021 Location: Boston iTrader: (0)	Drive down the road to Peabody BMW and ask them.
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11-09-2021, 08:47 PM	#16
HerkHealer Lieutenant Colonel 1728 Rep 1,657 Posts Drives: G30/M550 Join Date: Aug 2021 Location: Nashua NH iTrader: (0)	Thanks Joe! Will let you know how it goes.
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