BMW Assist?

teaston · 03-23-2018, 12:25 PM

I'd like to know how the procedure for a BMW Assist call out works please?

My squeaky rear end has got really bad now so I can't leave it until the April 10th appointment at dealers, they said the only way they could do it sooner is if I call out BMW Assist then they can look at it straight away, which seems bizarre to me!

Just wondering if they even look at the problem at my house or do they just take it to the dealers? And do they then bring me a loan car or do I need to go to the dealers with them to get one? I'm trying to work out how much of my day it's going to take up really.

gr4z · 03-23-2018, 12:33 PM

I had problems getting my winter wheel off last year. Called BMW Assist and they were there at my house in 30 mins. The guy was very helpful and sorted it without fuss.

teaston · 03-23-2018, 12:36 PM

Quote:

Originally Posted by gr4z

I had problems getting my winter wheel off last year. Called BMW Assist and they were there at my house in 30 mins. The guy was very helpful and sorted it without fuss.

Cool. They're not going to be able to fix this at my house though unfortunately.

gr4z · 03-23-2018, 12:37 PM

I'm guessing they could assess it and determine if you need an immediate fix and take you to the dealer? Not sure really.

teaston · 03-23-2018, 12:46 PM

Pretty sure they'll agree I can't drive round in a car making this noise the whole time, and this is just me pushing down the boot with one hand:

chris-c · 03-23-2018, 01:04 PM

go on.... press the button!

teaston · 03-23-2018, 01:36 PM

Quote:

Originally Posted by s11nny

bmw assist came out to my work for a whining noise in engine, best thing is with assist and warranty you dont have to pay diagnostics fees, they give you a hire car too. like for like

Do they bring the hire car to you or take you to the dealers?

teaston · 03-23-2018, 01:52 PM

Quote:

Originally Posted by s11nny

To you. Took my car from work. Organised a hire car from enterprise to come to my work or home within a few hours. U get a premium car as u gt a premium 1. I gt a 320d m sport. I think bmw assist is part of another insurance so works diff to dealers

Sweet thanks!

aquazi · 03-23-2018, 02:32 PM

Stupid question... but is bmw assist basically breakdown recovery? And free for the first 3 years?

Only renewed my breakdown recovery in Jan after i picked up my car in Oct, and didnt think about already having bmw assist!!

teaston · 03-23-2018, 02:35 PM

Quote:

Originally Posted by aquazi

Stupid question... but is bmw assist basically breakdown recovery? And free for the first 3 years?

Only renewed my breakdown recovery in Jan after i picked up my car in Oct, and didnt think about already having bmw assist!!

Yes, and it’s pretty awesome breakdown recovery by the sounds of it!

jenshb · 03-23-2018, 02:45 PM

I used BMW assist twice. First when a stone hit my intercooler radiator and caused a leak. They sent a man with a flatbed lorry to look at it. He confirmed it was a radiator leak and should not be driven. He took it away to the nearest BMW dealer and it was attended to right away. I first tried calling the local dealer (the same one that the car went to!) and they said they couldn't take it in for another week. BMW assist obviously bypasses the queue... I got a 520d estate as a loan car until it was fixed, and I was picked up from work by the hire car company (Enterprise), signed the papers at their offices and drove off.

The second time was shortly after they had fixed the radiator. I popped the bonnet, and found that the shutlines between the bonnet and front panel didn't line up properly and the latches didn't fully engage (really they should have caught this first time round), I called BMW assist and within an hour a repair man in a van appeared at home and adjusted the bonnet latches so that the bonnet would lock in place. The car was still driveable, so no rental car, but again a fast track to get the problem fixed at the dealer.

BMW assist certainly is useful when you have problems that need to be sorted imminently.

Jens

Malone · 03-23-2018, 02:46 PM

We used BMW Assist when we got the MPPSK exhaust rattle - dealer said the same as yours. A wait to get it in, especially as we needed a courtesy car, but to go through BMW Assist as it’ll be quicker.
Mrs rang them, they came and collected the car on a loader and took it to dealers. Courtesy car comes from car hire company (in our case it came from Enterprise), who couldn’t be more apologetic that they could only supply a 320d M Sport saloon!
When it came to collecting our car from the dealers, we drove there in the courtesy car and left it with them and they arranged for its return.
BMW Assist is so much more than breakdown cover!

Manivxr · 03-23-2018, 03:31 PM

Sounds awesome.

225 · 03-23-2018, 04:56 PM

Quote:

Originally Posted by teaston

I'd like to know how the procedure for a BMW Assist call out works please?

My squeaky rear end has got really bad now so I can't leave it until the April 10th appointment at dealers, they said the only way they could do it sooner is if I call out BMW Assist then they can look at it straight away, which seems bizarre to me!

Just wondering if they even look at the problem at my house or do they just take it to the dealers? And do they then bring me a loan car or do I need to go to the dealers with them to get one? I'm trying to work out how much of my day it's going to take up really.

Had exactly the same thing when I had an issue. local garage said no slots for 2 weeks but if I rang bmw assist the car would get taken straight away and looked at. Car hire company then rang an hour later wanting to drop off a loan car.

All very good I'd you ask me and car was seen on Monday morning as it was Saturday afternoon when I rang them.

335d Rocco · 03-24-2018, 04:07 AM

BMW assist are very helpful in the couple of times I’ve used them, 2nd time took my car straight to the dealer & he left his vehicle on my drive & got a lift back from someone at the dealer, he organised a hire car for me & I was shocked when a brand new X5 turned up from enterprise, I was in no rush to get my car back once that arrived, had it for 3 days.

JD6 · 03-24-2018, 05:35 AM

Quote:

Originally Posted by s11nny

bmw assist came out to my work for a whining noise in engine, best thing is with assist and warranty you dont have to pay diagnostics fees, they give you a hire car too. like for like

I once had an oil leak just after a service in my 4.4 X5. BMW Assist transported my car to the dealer and told me that they would replace it like for like - a car from the same engine size group.

They then told me I was getting a 2 litre Mondeo - the cheeky bastards had the nerve to tell me that the engine size group was 2.0 - 4.4 litres! I refused it and the dealer lent me a 325i.

teaston · 03-24-2018, 05:53 AM

Assist guy just came round, was here 5 minutes, has said I need to take the car to Coopers myself, I guess they only take it if the car isn’t driveable then! Tried to say it might be Monday, so I had to tell him no I’m doing it today because I don’t have time on week days!

They have now said it should be today they’ll get a loan car to Coopers for me so fingers crossed.

teaston · 03-24-2018, 10:21 AM

Got a pretty decent loan car, 330d M Sport Xdrive Tourer with pro nav, heated seats, reverse cam & folding mirrors!

Missing ACC & HUD already though!

03-23-2018, 12:25 PM	#1
teaston Banned 10998 Rep 32,881 Posts Drives: X3 M40d Join Date: May 2012 Location: The High Seas iTrader: (1)	BMW Assist? I'd like to know how the procedure for a BMW Assist call out works please? My squeaky rear end has got really bad now so I can't leave it until the April 10th appointment at dealers, they said the only way they could do it sooner is if I call out BMW Assist then they can look at it straight away, which seems bizarre to me! Just wondering if they even look at the problem at my house or do they just take it to the dealers? And do they then bring me a loan car or do I need to go to the dealers with them to get one? I'm trying to work out how much of my day it's going to take up really.
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03-23-2018, 12:33 PM	#2
gr4z Colonel 1135 Rep 2,808 Posts Drives: i4 e40 Join Date: May 2008 Location: Stamford iTrader: (0)	I had problems getting my winter wheel off last year. Called BMW Assist and they were there at my house in 30 mins. The guy was very helpful and sorted it without fuss. __________________ Current: G26 i4 M Sport Pro, Tech Pk, Sunroof Previous: 2016 440i MPPSK, 2014 330d Saloon F30, 2013 Audi S4 Avant, 2011 Mercedes C350
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03-23-2018, 12:37 PM	#4
gr4z Colonel 1135 Rep 2,808 Posts Drives: i4 e40 Join Date: May 2008 Location: Stamford iTrader: (0)	I'm guessing they could assess it and determine if you need an immediate fix and take you to the dealer? Not sure really. __________________ Current: G26 i4 M Sport Pro, Tech Pk, Sunroof Previous: 2016 440i MPPSK, 2014 330d Saloon F30, 2013 Audi S4 Avant, 2011 Mercedes C350
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03-23-2018, 12:46 PM	#5
teaston Banned 10998 Rep 32,881 Posts Drives: X3 M40d Join Date: May 2012 Location: The High Seas iTrader: (1)	Pretty sure they'll agree I can't drive round in a car making this noise the whole time, and this is just me pushing down the boot with one hand:
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03-23-2018, 01:04 PM	#6
chris-c Lieutenant Colonel 901 Rep 1,801 Posts Drives: F31 340i RWD Join Date: Feb 2018 Location: Kent iTrader: (0)	go on.... press the button!
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03-23-2018, 02:32 PM	#9
aquazi Major 461 Rep 1,303 Posts Drives: 18 M4C Join Date: Nov 2017 Location: Sutton coldfield iTrader: (0)	Stupid question... but is bmw assist basically breakdown recovery? And free for the first 3 years? Only renewed my breakdown recovery in Jan after i picked up my car in Oct, and didnt think about already having bmw assist!!
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03-23-2018, 02:45 PM	#11
jenshb Second Lieutenant 105 Rep 247 Posts Drives: 2016 340i MSport Join Date: Nov 2017 Location: Essex, UK iTrader: (0)	BMW Assist I used BMW assist twice. First when a stone hit my intercooler radiator and caused a leak. They sent a man with a flatbed lorry to look at it. He confirmed it was a radiator leak and should not be driven. He took it away to the nearest BMW dealer and it was attended to right away. I first tried calling the local dealer (the same one that the car went to!) and they said they couldn't take it in for another week. BMW assist obviously bypasses the queue... I got a 520d estate as a loan car until it was fixed, and I was picked up from work by the hire car company (Enterprise), signed the papers at their offices and drove off. The second time was shortly after they had fixed the radiator. I popped the bonnet, and found that the shutlines between the bonnet and front panel didn't line up properly and the latches didn't fully engage (really they should have caught this first time round), I called BMW assist and within an hour a repair man in a van appeared at home and adjusted the bonnet latches so that the bonnet would lock in place. The car was still driveable, so no rental car, but again a fast track to get the problem fixed at the dealer. BMW assist certainly is useful when you have problems that need to be sorted imminently. Jens
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03-23-2018, 02:46 PM	#12
Malone Captain 290 Rep 702 Posts Drives: 340i Touring Shadow Ed. MPPSK Join Date: May 2017 Location: West Sussex iTrader: (0)	We used BMW Assist when we got the MPPSK exhaust rattle - dealer said the same as yours. A wait to get it in, especially as we needed a courtesy car, but to go through BMW Assist as it’ll be quicker. Mrs rang them, they came and collected the car on a loader and took it to dealers. Courtesy car comes from car hire company (in our case it came from Enterprise), who couldn’t be more apologetic that they could only supply a 320d M Sport saloon! When it came to collecting our car from the dealers, we drove there in the courtesy car and left it with them and they arranged for its return. BMW Assist is so much more than breakdown cover! __________________ Current: 340i Touring Shadow Edition MPPSK Previous (Noteworthy!): M135i, F20 125i, Smart Brabus ForFour, Mitsi Evo 4, Honda Integra Type R DC2
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03-23-2018, 03:31 PM	#13
Manivxr Captain 203 Rep 637 Posts Drives: 435d EB Join Date: May 2017 Location: Staffordshire iTrader: (0)	Sounds awesome.
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03-24-2018, 04:07 AM	#15
335d Rocco Major 114 Rep 1,058 Posts Drives: G01 BMW X3 30d M Sport Plus Join Date: Mar 2012 Location: Hampshire iTrader: (1) Garage List 2019 BMW X3 30d M S ... [0.00] 2008 BMW 330i M Spo ... [0.00]	BMW assist are very helpful in the couple of times I’ve used them, 2nd time took my car straight to the dealer & he left his vehicle on my drive & got a lift back from someone at the dealer, he organised a hire car for me & I was shocked when a brand new X5 turned up from enterprise, I was in no rush to get my car back once that arrived, had it for 3 days.
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03-24-2018, 05:53 AM	#17
teaston Banned 10998 Rep 32,881 Posts Drives: X3 M40d Join Date: May 2012 Location: The High Seas iTrader: (1)	Assist guy just came round, was here 5 minutes, has said I need to take the car to Coopers myself, I guess they only take it if the car isn’t driveable then! Tried to say it might be Monday, so I had to tell him no I’m doing it today because I don’t have time on week days! They have now said it should be today they’ll get a loan car to Coopers for me so fingers crossed.
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03-24-2018, 10:21 AM	#18
teaston Banned 10998 Rep 32,881 Posts Drives: X3 M40d Join Date: May 2012 Location: The High Seas iTrader: (1)	Got a pretty decent loan car, 330d M Sport Xdrive Tourer with pro nav, heated seats, reverse cam & folding mirrors! Missing ACC & HUD already though!
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