Bluetooth issue

Buttons · 12-02-2016, 05:51 AM

good morning all, ive got a problem with Bluetooth connection with phone (iPhone 5s) but cant work out why.........

It connects fine and I can stream music and make calls without a problem BUT when someone calls me, I get nothing but silence so the caller hangs up and I have to call them back (which is fine)

Any ideas?

(Car is 2014 F31)

Rukka · 12-02-2016, 05:55 AM

Has it just started doing this or has it always done it?

Have you tried increasing the volume (by the volume button on the steering wheel)when taking a call?

Also, go into idrive - settings - Bluetooth - and you can set volume and Microphone levels there.

teaston · 12-02-2016, 06:29 AM

Have you tried unpairing the phone both in the phone menu and in idrive then re-pairing it?

And have you tried updating the cars Bluetooth software from BMW website?

335dMSport+ · 12-02-2016, 07:05 AM

Mine has recently started to have the same problem.

Will try Teastons method before booking into the dealer.

PurpleTT · 12-02-2016, 10:49 AM

I had this, even started a thread on it and commented on others. Tried updating i-drive software but that didn't work, car failed to read the usb so I gave up intending to visit dealer.

Then, about a week ago, it healed itself

Mine was iPhone 5 (os 10.1.1) - incoming calls from some mobiles but not all connected, but neither party could hear the other. Silence, no background noise, but call time ticking away so still connected. Everything else as normal i.e. outgoing and land line calls fine.

Still no flippin idea what went on. Seems ok now but if you get to the bottom of it please post as I'm sure it'll happen again.

pauricmcb · 12-02-2016, 11:43 AM

Have also has the same problem, started happening around the time I got the Iphone 7 about 2 months ago. I've never upgraded my IDrive, is it worth doing? Mines was built in Sept 14.

nickb3 · 12-02-2016, 01:07 PM

I have been having the same problem. My problems seemed to start when I upgraded my iPhone to iOS 10.1.1.

teaston · 12-02-2016, 03:54 PM

Also worth trying is turning the phone off and back on, solved a usb problem I had.

Scottiedog · 12-03-2016, 02:12 AM

Iv got this issue too bloody annoying but not as annoying as when I'm listing to music via streaming or USB and the music stops after a while. Then have to go back on the phone and press play again? Re the call issue It could be an iPhone thing as it happens on the handset too sometimes.

Buttons · 12-03-2016, 08:45 AM

Wow, it's quite common it seems....
I haven't unpaired / paired yet, I'll do that today.

The car is new (to me) so don't know if this has only just started happening or not.

claykin · 12-03-2016, 10:26 AM

The only real way to get your idrive updated and it's Bluetooth updates is to have dealer update your Istep level. Or you could separately flash new firmware on iDrive. . I believe current NBT firmware is NBT_L.

pauricmcb · 12-19-2016, 12:32 PM

I upgraded my Idrive a week ago and still having issues with answering phone calls on it. When I use the answer button on the steering wheel it take maybe 3-4s before the phone will answer and then maybe another 5s before I can hear the other party. I may not even hear anything at all quite a lot of the time and then just have to hang up.

12-02-2016, 05:51 AM	#1
Buttons Lieutenant 76 Rep 502 Posts Drives: F31 330d Join Date: Jul 2009 Location: Stroud, UK iTrader: (0)	Bluetooth issue good morning all, ive got a problem with Bluetooth connection with phone (iPhone 5s) but cant work out why......... It connects fine and I can stream music and make calls without a problem BUT when someone calls me, I get nothing but silence so the caller hangs up and I have to call them back (which is fine) Any ideas? (Car is 2014 F31)
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12-02-2016, 05:55 AM	#2
Rukka Brigadier General 2647 Rep 3,664 Posts Drives: M4 Comp Join Date: Jul 2015 Location: Cheshire (UK) iTrader: (0)	Has it just started doing this or has it always done it? Have you tried increasing the volume (by the volume button on the steering wheel)when taking a call? Also, go into idrive - settings - Bluetooth - and you can set volume and Microphone levels there. __________________ Current: M4 G82 Past: C43, X4 M40i, TTS, M4 CP, 440i, 435d, M235i, 220d, F30, E90, E87
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12-02-2016, 06:29 AM	#3
teaston Banned 10995 Rep 32,881 Posts Drives: X3 M40d Join Date: May 2012 Location: The High Seas iTrader: (1)	Have you tried unpairing the phone both in the phone menu and in idrive then re-pairing it? And have you tried updating the cars Bluetooth software from BMW website?
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12-02-2016, 07:05 AM	#4
335dMSport+ Captain 452 Rep 841 Posts Drives: F15 X5 40d MSport+ Join Date: Sep 2012 Location: Hertfordshire iTrader: (0)	Mine has recently started to have the same problem. Will try Teastons method before booking into the dealer. __________________ They see me rollin......
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12-02-2016, 10:49 AM	#5
PurpleTT Major 371 Rep 1,216 Posts Drives: 335d F30 MSport Join Date: Sep 2013 Location: South East iTrader: (0)	I had this, even started a thread on it and commented on others. Tried updating i-drive software but that didn't work, car failed to read the usb so I gave up intending to visit dealer. Then, about a week ago, it healed itself Mine was iPhone 5 (os 10.1.1) - incoming calls from some mobiles but not all connected, but neither party could hear the other. Silence, no background noise, but call time ticking away so still connected. Everything else as normal i.e. outgoing and land line calls fine. Still no flippin idea what went on. Seems ok now but if you get to the bottom of it please post as I'm sure it'll happen again. __________________ M3 Azurite Black now instead of the 335d. Roughly the same really.
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12-02-2016, 11:43 AM	#6
pauricmcb Private 11 Rep 72 Posts Drives: 328i M-Sport Join Date: Jul 2014 Location: Dublin iTrader: (0)	Have also has the same problem, started happening around the time I got the Iphone 7 about 2 months ago. I've never upgraded my IDrive, is it worth doing? Mines was built in Sept 14.
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12-02-2016, 01:07 PM	#7
nickb3 Private First Class 36 Rep 175 Posts Drives: X3 M40i Join Date: Apr 2013 Location: S Wales iTrader: (0)	I have been having the same problem. My problems seemed to start when I upgraded my iPhone to iOS 10.1.1.
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12-02-2016, 03:54 PM	#8
teaston Banned 10995 Rep 32,881 Posts Drives: X3 M40d Join Date: May 2012 Location: The High Seas iTrader: (1)	Also worth trying is turning the phone off and back on, solved a usb problem I had.
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12-03-2016, 02:12 AM	#9
Scottiedog Captain 243 Rep 710 Posts Drives: 435d GC Join Date: Sep 2015 Location: Southampton iTrader: (0)	Iv got this issue too bloody annoying but not as annoying as when I'm listing to music via streaming or USB and the music stops after a while. Then have to go back on the phone and press play again? Re the call issue It could be an iPhone thing as it happens on the handset too sometimes.
	Appreciate 0 Quote

12-03-2016, 08:45 AM	#10
Buttons Lieutenant 76 Rep 502 Posts Drives: F31 330d Join Date: Jul 2009 Location: Stroud, UK iTrader: (0)	Wow, it's quite common it seems.... I haven't unpaired / paired yet, I'll do that today. The car is new (to me) so don't know if this has only just started happening or not.
	Appreciate 0 Quote

12-03-2016, 10:26 AM	#11
claykin Brigadier General 1591 Rep 4,553 Posts Drives: various BMW Join Date: Nov 2009 Location: Florida iTrader: (0)	The only real way to get your idrive updated and it's Bluetooth updates is to have dealer update your Istep level. Or you could separately flash new firmware on iDrive. . I believe current NBT firmware is NBT_L. __________________ 2023 840GC \| 2021 740i \| 2019 X3
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12-19-2016, 12:32 PM	#12
pauricmcb Private 11 Rep 72 Posts Drives: 328i M-Sport Join Date: Jul 2014 Location: Dublin iTrader: (0)	I upgraded my Idrive a week ago and still having issues with answering phone calls on it. When I use the answer button on the steering wheel it take maybe 3-4s before the phone will answer and then maybe another 5s before I can hear the other party. I may not even hear anything at all quite a lot of the time and then just have to hang up.
	Appreciate 0 Quote