Connected Drive help

awd2510 · 07-02-2016, 06:29 AM

I hope someone can help we with a problem I have with my connected drive. I renewed my subscription on Thursday and decided to test the remote services by sending the unlock command. The command was received and the car unlocked. The problem I have is that the online Remote Cockpit is still saying "Sending Unlock".

I contacted BMW and I gentleman told me to update the services in the car. I did what he told me and the problem is still there??? Rang back and was told to go to my local dealer and speak to a connected drive expert!!!

All other functions are not available now.

Anyone got any ideas???

Thank you for any help!

notused · 07-02-2016, 06:47 AM

I can only suggest:

- Removing car from your profile
- Uninstall app
- Reinstall app
- Add car to your profile

mpawood · 07-02-2016, 06:56 AM

As other poster said, issues I had with the app were resolved by uninstalling and reinstalling the app itself. My issue was it couldn't connect to the car at all.

awd2510 · 07-02-2016, 10:19 AM

Thanks for the suggestions...

Tried them and still having problems.. Cannot re-add car....

Been back onto BMW who are going to have to "manually" add it but will have to wait until Monday for them to do this.....

notused · 07-02-2016, 11:53 AM

When you try to add, do you receive a code in your car? Wondering how far you get.

awd2510 · 07-02-2016, 01:08 PM

No. Apparently because mine is a 2012 F30 it is "too old" to receive the code so has to be done manually at BMW's end.

notused · 07-02-2016, 02:21 PM

Maybe try adding to someone else's account, to be sure.

awd2510 · 07-02-2016, 02:53 PM

Maybe... Will see what happens on Monday. BMW said even though my car is too old to receive the code, the Connected Drive system still tries to send it. I have to wait for the code sent to the car to expire before I can do anything else.

Thank you for the input all the same.

07-02-2016, 06:29 AM	#1
awd2510 Private First Class 28 Rep 110 Posts Drives: 328i modern Join Date: Apr 2014 Location: Stockport iTrader: (0)	Connected Drive help I hope someone can help we with a problem I have with my connected drive. I renewed my subscription on Thursday and decided to test the remote services by sending the unlock command. The command was received and the car unlocked. The problem I have is that the online Remote Cockpit is still saying "Sending Unlock". I contacted BMW and I gentleman told me to update the services in the car. I did what he told me and the problem is still there??? Rang back and was told to go to my local dealer and speak to a connected drive expert!!! All other functions are not available now. Anyone got any ideas??? Thank you for any help!
	Appreciate 0 Tweet Quote

07-02-2016, 06:47 AM	#2
notused Captain 306 Rep 633 Posts Drives: none Join Date: Apr 2016 Location: none iTrader: (0)	I can only suggest: - Removing car from your profile - Uninstall app - Reinstall app - Add car to your profile
	Appreciate 0 Quote

07-02-2016, 06:56 AM	#3
mpawood First Lieutenant 131 Rep 395 Posts Drives: F36 435d xDrive M Sport Join Date: Jan 2016 Location: West Midlands iTrader: (0)	As other poster said, issues I had with the app were resolved by uninstalling and reinstalling the app itself. My issue was it couldn't connect to the car at all.
	Appreciate 0 Quote

07-02-2016, 10:19 AM	#4
awd2510 Private First Class 28 Rep 110 Posts Drives: 328i modern Join Date: Apr 2014 Location: Stockport iTrader: (0)	Thanks for the suggestions... Tried them and still having problems.. Cannot re-add car.... Been back onto BMW who are going to have to "manually" add it but will have to wait until Monday for them to do this.....
	Appreciate 0 Quote

07-02-2016, 11:53 AM	#5
notused Captain 306 Rep 633 Posts Drives: none Join Date: Apr 2016 Location: none iTrader: (0)	When you try to add, do you receive a code in your car? Wondering how far you get.
	Appreciate 0 Quote

07-02-2016, 01:08 PM	#6
awd2510 Private First Class 28 Rep 110 Posts Drives: 328i modern Join Date: Apr 2014 Location: Stockport iTrader: (0)	No. Apparently because mine is a 2012 F30 it is "too old" to receive the code so has to be done manually at BMW's end.
	Appreciate 0 Quote

07-02-2016, 02:21 PM	#7
notused Captain 306 Rep 633 Posts Drives: none Join Date: Apr 2016 Location: none iTrader: (0)	Maybe try adding to someone else's account, to be sure.
	Appreciate 1 Quote

07-02-2016, 02:53 PM	#8
awd2510 Private First Class 28 Rep 110 Posts Drives: 328i modern Join Date: Apr 2014 Location: Stockport iTrader: (0)	Maybe... Will see what happens on Monday. BMW said even though my car is too old to receive the code, the Connected Drive system still tries to send it. I have to wait for the code sent to the car to expire before I can do anything else. Thank you for the input all the same.
	Appreciate 0 Quote