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      03-16-2015, 12:04 PM   #1
diamondsbylauren
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Lease turn in

I wonder if this has happened to anyone else.
I went to Prestige BMW, traded in my 335IS
They assessed the damage to the car, and we made a deal on a new M4.

A month later I get a bill from BMW for $1250!
I negotiated turning my car in- to be able to walk away.
I specifically asked my salesperson- "Am I completely out my old lease once I pay the $2800" ( part of the deal for the M4)

Yes sir.

Like a total schmuck I did not get this in writing.
Anyone else have something like this happen?
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      03-16-2015, 01:47 PM   #2
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Yep- happened to me in on my F10 return. Independent inspector they sent out assessed damage at $400 which my dealer apparently had waived because I was buying a new one.

Few weeks later received a bill for $1,800 or something like that. Had to fight like hell, even took them to arbitration. We wound up settling at a lower amount.
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      03-16-2015, 01:50 PM   #3
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lesson: in writing

similar situation, but had it in writing so i just sent a copy to the dealer and told them to take a hike. damage assessed at 100 and they sent a bill for 2100
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      03-17-2015, 09:57 AM   #4
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Quote:
Originally Posted by diamondsbylauren View Post
I wonder if this has happened to anyone else.
I went to Prestige BMW, traded in my 335IS
They assessed the damage to the car, and we made a deal on a new M4.

A month later I get a bill from BMW for $1250!
I negotiated turning my car in- to be able to walk away.
I specifically asked my salesperson- "Am I completely out my old lease once I pay the $2800" ( part of the deal for the M4)

Yes sir.

Like a total schmuck I did not get this in writing.
Anyone else have something like this happen?
No, but close.

I was turning in my 335ix last year (at the same dealer with whom I had ordered the M3), and they tried to nickle and dime me for dings and a clear coat scratch that were waved off as non-issues during pre-inspection. Fought them off, shook hands, then they hand me an iPad to sugn for lease turn in and low and behold, they still list deductions for the damage. Went in for round 2 to get the paperwork corrected, finally got clear lease-return form to sign after another 30 minutes.

You have to remember that new car sales and lease-return are two separate profit centers at the dealership, and one can not commit for the other.
Whatever damage report lease-return guys submit to BMW is what you will be billed for, so you have to closely read and double-check everything on the damage submission form as you sign it!

Unless you have everything in writing from the dealership, assume you have nothing. Even written commitments may be re-interpreted to your detriment.

a
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      03-17-2015, 01:24 PM   #5
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Great news!!! They manned up and did the right thing 100%. They are picking up the lease assessment bill. Lesson learned by both me and them- of course I got this commitment in writing.

I can heartily recommend Prestige BMW for sales or service.
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      08-03-2017, 01:09 PM   #6
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Quote:
Originally Posted by Bahn360Photo View Post
lesson: in writing

similar situation, but had it in writing so i just sent a copy to the dealer and told them to take a hike. damage assessed at 100 and they sent a bill for 2100
How long was the process? I'm looking for some insight as I'm about to take a BMW dealership to arbitration over some BS paint protection that they never applied to my GTS!

Thanks in advance!
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      08-03-2017, 02:20 PM   #7
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Quote:
Originally Posted by smh_amg_m4gts View Post
Quote:
Originally Posted by Bahn360Photo View Post
lesson: in writing

similar situation, but had it in writing so i just sent a copy to the dealer and told them to take a hike. damage assessed at 100 and they sent a bill for 2100
How long was the process? I'm looking for some insight as I'm about to take a BMW dealership to arbitration over some BS paint protection that they never applied to my GTS!

Thanks in advance!
Depends how far they are willing to go.
If they will fix it, it will be easy.

I dealt with bmw na, receiving dealer wanted to make some money of me. I didn't deal with dealer.
Where I returned the car "bmw of brooklyn" bunch of crooks but as I said all in writing so they couldn't do anything

Get an independent assessment from a reputable place or another dealer, that will make a big dofference
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