[Zak]

I am looking for a good service department around NYC
I had a drive train malfunction on my 328 xi 2013 and the service in Brooklyn NY would no give me a loaner. I really dont want to be left without a car for a long time. I am also unsure if they will actualy find the problem as I have read some not so stelar review about them.

Any sugestions and recomendations would be aprisiated

Thanks

[steveMizdaman]

And I been thinking of using life quality on 2nd ave as I work right across the way, would be very convenient for me to drop it off at 7am and pick it up at 330pm, but now I dont know, I been going in there a couple times to try and get a feel for the workers and what not. Not really impressed. And another sour note is that a massive drug ring was busted from there using loaner cars to make drug deliveries, thats probably why you couldnt get a loaner lolol.

[carzaddict]

ive had horrible experiences with Life Quality from both sales and service.

I waited around 30 min for a sales man to help me when I was in the show room. I had even made an appointment!

My car broke down completely a few blocks away from their service center...and they wouldnt take me in! they flat out told me "unless you purchased from us, our customers are higher priority"......which i mean is legit, but he sounded rude about it.

[Zak]

Thanks for the heads up.

What service do you guys recommend? I had a drivetrain malfunction, and would love to get some real work done.

[carzaddict]

obvious answer would be to go to the place where you got your car from. most places value their own customers over new comers.

if you dont have a place....Paul Miller in NJ has a friendly customer service. If you dont want to travel to NJ, I believe manhattan might be your next best bet.

just call around to all the dealerships near you, explain the situation and see what they can offer

[Sal335i]

I use BMW of Manhattan on 11th ave & 57th street, they are GREAT! They did not have a BMW loaner for me (under 25 yrs of age rule), but they did get me into an Enterprise car free of charge. If you call speak to Kelly! She's great.

[Sal335i]

Adding to that I came in as an "emergency" no appointment made at all. Great service.

[pbklyn]

Bought&had one service with life quality bklyn.
Not especially impressed but I saw a LOT of people leaving with loaner. I did not need/want one but they definitely were providing quite a few X1/3 when i waited there. you should insist.
Service wise... well, based on the traffic i saw there, I am not surprised i had to wait, I consider this part of the awful garage experience in NY. Also, they forgot to reset the service change light when i got the car though... annoying. (got it fixed in 5seconds)

[Mike_L]

BMW of Bayside. Been going there for normal service for a decade, since before they moved the service dept. They're very busy though, so you'll have to wait for an appointment. There have been times when I couldn't get a loaner appt for a month. When I need something quick, I go over to Rallye. Can usually get a waiting appointment the next day, or a loaner one within 2 weeks.

Oh yeah, the foreman at Bayside is a dick. Huge ego. If you meet him, you'll want to knock him out.