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BMW X1 (F48) and X2 (F39) Forums General BMW X1 Forum (F48) Ben fuel door locking pin warranty claim denied due to "forced usage"

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      02-20-2018, 12:51 AM   #1
orion_squall
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Ben fuel door locking pin warranty claim denied due to "forced usage"

Hi,

I have a general question about a case of denied warranty work.

So I have a X1 which is still under factory warranty and I just had a free oil change maintanance done at a dealer near work.

The fuel door has been acting up lately maybe due to a few weeks of icy weather. So I also have them take a look by the way and let me know if they can repair it under warranty. The dealer found out that the locking mechanism is worn and the pin on the fuel door is bend. They refused to fix these under warranty as they classify this as a "forced usage".

After a few days, the fuel door does not shut anymore, because now the pin has probably fallen off during driving.

I am planning to go another dealer but should I? With my key fob info, would all BMW dealer in the area now use the data from the first dealer as an excuse to avoid such warranty work?

It would be something cheap and simple for the dealership but can cost $200~$500 if I pay out of pocket.

So do anyone know whether dealers are linked through key hub data with every small detail?
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      02-20-2018, 01:06 AM   #2
G35POPPEDMYCHERRY
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how old is your car. def go to another dealer or make a stink at your orginal one
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      02-20-2018, 09:47 AM   #3
JimVonBaden
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It depends on if the first dealer made a formal note in your VIN file of a BMW decision to decline warranty. My guess is they did not. If they didn't, you can try a different dealer, and definitely make a stink about it if they try to deny it. BUT, be respectful and do not insult them.
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      02-20-2018, 10:02 AM   #4
OUGrad05
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Sounds like you or someone in your house attempted to force the fuel door closed while the car was locked. That's not really BMWs fault is it?
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