"Phone call" volume issue, how to force fix?

Paco II · 08-29-2021, 12:30 PM

I have no idea what triggers it, but periodically I will lose all audio from the radio, CarPlay, SiriusXM, etc (nav audio continues to work). When I turn the volume knob, the display will say "Phone Call". I am not on a phone call. Restarting or turning off my phone does nothing. Clearly this is some kind of bug. If I turn the car off fully and let it set until it totally shuts down, when I start the car back up, the issue is no longer present. But it always returns.

Does anyone have any ideas what is triggering this? Is there a way to manually 'reboot' the iDrive system (which would hopefully fix this)?

BobbyGrant · 08-29-2021, 02:17 PM

No idea your issue but if you push in the "volume" button for a good 10+ seconds it will reboot the drive.

ZZZZ · 08-29-2021, 06:29 PM

Do you have anything plugged into the USB under the arm rest?

Are there any other bluetooth devices connected to your idrive?

Did you force reset your idrive back to factory settings?

Did you use a USB to upgrade to the latest version of idrive from the BMW international website?

Zzzz

Paco II · 08-29-2021, 10:27 PM

Nothing connected to USB. Using wireless charging

No other bluetooth devices

How do I force reset?

I have not tried to do any upgrade. I've only had the car a few months.

Quote:

Originally Posted by ZZZZ

Do you have anything plugged into the USB under the arm rest?

Are there any other bluetooth devices connected to your idrive?

Did you force reset your idrive back to factory settings?

Did you use a USB to upgrade to the latest version of idrive from the BMW international website?

Zzzz

Paco II · 08-29-2021, 10:30 PM

This is very useful information. Thanks!!

Quote:

Originally Posted by BobbyGrant

No idea your issue but if you push in the "volume" button for a good 10+ seconds it will reboot the drive.

CnSky · 08-30-2021, 02:53 AM

Are you using an iPhone?

Apple iPhone with Siri can do this if Siri activates but your phone is on silent. (Or Apple Watch can pick up what it thinks is hey Siri activation by accident also)

Try disabling Siri see if it stops happening.

Have had this happen a few times it mutes everything and thinks it in phone call mode.

Usually goes away once nothing happens but if you continue talking or cursing at the system it may stay listening to you.

CnSky · 08-30-2021, 02:55 AM

You can also disable the setting "listen for hey Siri"'so you have to double push the button on phone or watch to activate Siri instead.

Could be your problem. Or maybe the button is getting double pushed in your pocket or by your wrist when driving on the watch. (Can stop watch issue by turning watch other way around so button points up your arm)

Paco II · 09-02-2021, 10:23 PM

Thanks for the tips!

CnSky · 09-03-2021, 02:56 AM

Your welcome let us all known if that was the issue so people can refer back in future to this thread.

08-29-2021, 12:30 PM	#1
Paco II Private First Class 33 Rep 131 Posts Drives: BMW X1 2021 Join Date: Nov 2020 Location: USA iTrader: (0)	"Phone call" volume issue, how to force fix? I have no idea what triggers it, but periodically I will lose all audio from the radio, CarPlay, SiriusXM, etc (nav audio continues to work). When I turn the volume knob, the display will say "Phone Call". I am not on a phone call. Restarting or turning off my phone does nothing. Clearly this is some kind of bug. If I turn the car off fully and let it set until it totally shuts down, when I start the car back up, the issue is no longer present. But it always returns. Does anyone have any ideas what is triggering this? Is there a way to manually 'reboot' the iDrive system (which would hopefully fix this)?
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08-29-2021, 02:17 PM	#2
BobbyGrant Private First Class 27 Rep 156 Posts Drives: 2016 X1 F48 xdrive xline 2.0 d Join Date: Sep 2020 Location: Lanarkshire, Scotland iTrader: (0)	No idea your issue but if you push in the "volume" button for a good 10+ seconds it will reboot the drive.
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08-29-2021, 06:29 PM	#3
ZZZZ Captain 50 Rep 753 Posts Drives: Z4 3.0i winterbeater Join Date: Nov 2010 Location: Toronto, Ontario iTrader: (1)	Do you have anything plugged into the USB under the arm rest? Are there any other bluetooth devices connected to your idrive? Did you force reset your idrive back to factory settings? Did you use a USB to upgrade to the latest version of idrive from the BMW international website? Zzzz
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08-30-2021, 02:53 AM	#6
CnSky Major 330 Rep 1,028 Posts Drives: BMW 530E 2017 Join Date: Aug 2013 Location: Ireland iTrader: (0)	Are you using an iPhone? Apple iPhone with Siri can do this if Siri activates but your phone is on silent. (Or Apple Watch can pick up what it thinks is hey Siri activation by accident also) Try disabling Siri see if it stops happening. Have had this happen a few times it mutes everything and thinks it in phone call mode. Usually goes away once nothing happens but if you continue talking or cursing at the system it may stay listening to you.
	Appreciate 0 Quote

08-30-2021, 02:55 AM	#7
CnSky Major 330 Rep 1,028 Posts Drives: BMW 530E 2017 Join Date: Aug 2013 Location: Ireland iTrader: (0)	You can also disable the setting "listen for hey Siri"'so you have to double push the button on phone or watch to activate Siri instead. Could be your problem. Or maybe the button is getting double pushed in your pocket or by your wrist when driving on the watch. (Can stop watch issue by turning watch other way around so button points up your arm)
	Appreciate 0 Quote

09-02-2021, 10:23 PM	#8
Paco II Private First Class 33 Rep 131 Posts Drives: BMW X1 2021 Join Date: Nov 2020 Location: USA iTrader: (0)	Thanks for the tips!
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09-03-2021, 02:56 AM	#9
CnSky Major 330 Rep 1,028 Posts Drives: BMW 530E 2017 Join Date: Aug 2013 Location: Ireland iTrader: (0)	Your welcome let us all known if that was the issue so people can refer back in future to this thread.
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