Quote:
Originally Posted by zx10guy
To follow on to the sub discussion on Mediacrap....I received this email a couple of days ago in reference to the lousy/unstable Internet service I experienced from them recently:
"This week, we experienced intermittent network issues that resulted in your internet service going offline multiple times over the course of a three-day period. The issue was ultimately traced back to a new back-up power generator that was being installed by the building owner of an internet hub facility where we exchange web traffic with other internet service providers in Atlanta, GA. The testing of the new generator was causing electrical surging that would intermittently knock our network equipment offline.
We sincerely apologize for not discovering the cause of this issue sooner and plan to provide you a credit equal to three full days of internet service on your next billing statement for any inconvenience we may have caused. We have already taken steps to prevent this type of situation in the future.
Once again, we are very sorry for this disruption in service."
Basic 101 for any person with half a brain that does this stuff for a living. Where the hell are the in rack/in row UPS'? If those were in place, none of the power issues they blame from the generator testing would have affected your equipment. I bet the other ISPs in that co-lo have in rack/in row UPS'. That email further solidifies the total incompetence of that company. Not to mention, there should have been alerts generated had they used proper PDUs in the racks. Those things would have sent alerts notifying there was a power issue. Even if notifications were not received by any NMS they should be running, the fact that none of the equipment would be reporting or able to be polled by the NMS should have sent red flags to the staff to investigate.
The rank incompetence displayed by that email is just mind blowing.
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How many of their customers had to go through the useless power cycling of their modems and routers because of this? Mediacrap always wants to blame the end user for poor internet service.
