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Originally Posted by AM4ZING
It is simple. Ordered the car and picked it up and noticed a scratch the next day.
It was not an option to drive to the dealership i picked it up from since it is 60+ miles away and i work everyday 7-7
I took a picture and My mindset was " Dont worry about the scratch, you bought a $91k+ car with warranty and i was 100% certain that on the day of my break in service, the part would've been replaced under warranty with no question" So i did not feel the need to bother anyone"
I should've been that asshole to go back and make a scene but thats not my personality. My understanding of warranty covering this car for 40,000 miles put my mind at ease and my work schedule did not make it possible for me to show up at their doorstep
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While that may be, why did you specify that is was ST BMW that did you wrong when it was a completely different dealer that denied the claim? Why was that omitted from your story? Wouldn't you be upset at the other dealer in this case or BMW in general?
Just curious here.