Thanks MacDime...let me know if you have any luck.
I received another response from BMW USA Genius today....saying my wife's car doesn't have Carplay and doesn't have the wireless charging option....sorry we couldn't help.
Is this typical BMW customer service? Cause in my book that's unacceptable. Is it too much to ask for a more helpful response like "Hey idiot we told you that your 2018 doesn't have the option you want....BUT you can add wireless charging (part #XYZ) and then contact us for a simple software update that will then enable the $300 carplay download option in your car". WHOA...rocket science?! or basic customer service expected from a premium automaker?
My wife is frustrated enough that she's just gonna return the car at this point. Carplay was one of her must-haves and we were told it would be possible in this specific car she bought..guess not.
Gonna post some negative reviews online about BMW Genius having completely useless customer service.
