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I had this issue a couple months ago. I believe it to be a software issue, as mine had just ran a update.
My car had the same issue. I turned the car on a pushed a the update, after that the car had no sound. I turned the car off and when in the office to research, and found nothing. I went back out to mess with the settings and it worked. I think that after the computer rebooted it cleared it.
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