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Congratulations on your new car.
Perhaps the electrical connectors are not bedded properly or something similar. As for broken, I really expected to see a photo of a physically broken seat.
I'm sure that your service centre will fix the issue in a fuss free manner.
cheers
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328i M-Sport, Estoril Blue, Carbon XP 35 Tint, front heated seats, black Dakota, Sports Suspension, Anthracite Headliner, HUD, Pro Nav, Sunroof, hk 600w, Bi-Xenon, 19" 403M wheels, Reversing Camera, DAB+, Xenon, BT Ext Connect, MST turbo intake pipe, MST Cold Air Intake, JB4 on Map 2 with Catless DP produces awesome performance in Sport.
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