FWIW I went through almost exactly the same experience in December with the x2 I was purchasing in NH and even bimmertech says there's no options, nothing they can enable, and that they suggest their $3k kit but haven't gotten back to me when I say I have 70% of the parts they suggest I needed.
My salesman who was very knowledgeable elsewhere dropped the ball on this and accepted blame which is why I'm trading that x2 in when a new 2019 x2 he ordered for me comes in.
There's clearly a lack of certain options that makes these cars unlike most others in not being able to accept Carplay and other similar functions.
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