Well, I ended up calling the general line, asked for an Internet Sales Manager and got Ryan as well. He also passed me off to another sales guy (Frank) and we closed the deal late Friday night. From the time I drove the car (for the first time) and walked out was about 4.5 hrs.
All in all I'm pretty happy - ended up with a 328 M-Sport in Estoril blue/black, Navigation, Comfort Access, Lighting Package.
Now I'm trying to resist the temptation to buy the JB4 and exhaust.
Thanks.