[Darola]

Longish saga. Car is an X1 xdrive. registered June 2018. Brought from the Oxford BMW (ex demo) in April 2019 with 6k on the clock. Now just turned 18k. Wife does an 80/90 mile round trip to work - mostly A road and motorway - hence has done 12k in 8 months.

2 weeks ago a "drive train" alert came up, dealer had it for the day and after diagnosis (oxygen sensor) didn't have the parts so gave us the car back. When they returned the car they also gave us the usual "health check" sheet, pointing out chips on alloys etc. They then had it back for the day on Friday and replaced the sensor and returned the car - with no error. Repeat "health check" sheet reporting no mechanical issues. Next day the error message came back on, so took it back in. This time they called up to say that the car had been reporting a clutch issue - new to us! Apparently we should have seen it on the dashboard as it first flagged 400 miles ago??! Only alert we've seen is the drive train one. They've determined that this issue is a side effect of the clutch, and to diagnose it they need to remove the gear box. Claiming it could be wear and tear and not under warranty. If it is wear and tear we have to pay £1200 for the removal of the gearbox. We've argued this quite firm and got them to back down to we'll remove it and take it from there.

Our issues.
1. Should the clutch go after 18k on an 18mth old car?
2. Why didn't the flag the error on the clutch on the 2 previous "health check" reports?
3. Why didn't we get an alert on the dashboard, when they claim we should have - and somehow can't prove we didn't!!