iPhone8 Disconnects

ZoomZoomZEmmy · 11-13-2018, 02:49 PM

Lately my IPhone 8 has been disconnecting while on a call then. It disconnects for about 10 seconds then reconnects. I would say it happened 2X per hour during my commute.

Dealer told me to go to the bluetooth settings and click "forget this device" then reconnected the the iPhone, but its still keeps disconnecting.

Its getting kinda annoying at this point.
Any tips?
Thanks
Zoom Zoom

pomsaeng · 11-13-2018, 04:00 PM

I had this happen all the time until I updated my iPhone to the latest software version. That fixed it for me.

"Forget this device" is like their IT version of saying, restart your computer.

ZoomZoomZEmmy · 11-13-2018, 07:42 PM

Phone software has been up to date for a while, Was hoping the latest update from apple would fix it, but it didn't.
"Forget Device" and reconnected. Still happening.
I think it my be the blue tooth on the car, because my screen also freezes when it happens.
Is there a way to update the Apple Play software on the car?

RickFLM4 · 11-14-2018, 04:37 AM

I have had the same issue with my 6S. But it isn’t consistent and forgetting / re-learning doesn’t necessarily solve it when it happens. Sometimes it happens and sometimes it doesn’t, sometimes it happens during a call and others it just happens and I don’t even know until I hear the phone ring in the center console. It seems to settle down after a while, then I update iOS and start the cycle all over again. It is annoying but every time I mention a Bluetooth connection issue to a dealer (or any brand) they never seem to be able to recreate or diagnose the issue and always blame the phone. Maybe it is the phone, but I don’t recall this particular problem happening in my 2015 coupe with the same phone. In the 2015, it stayed connected but I had to say hello twice when answering a call before I could hear the caller.

ZoomZoomZEmmy · 11-15-2018, 04:43 PM

Thanks for your reply. Im gonna try a older iPhone 8 that has not been upgraded to see if that does the same thing.

jfritz27 · 11-16-2018, 08:33 PM

Go to
https://www.bmw.com/en/footer/software-updates.html

Put in your VIN, it will provide you with the latest iDrive software for your car. These updates are mainly for phone- and app-related compatibility, so perhaps this may help. You'll upgrade by placing the file on a USB stick and inserting that into your car's USB port.

CCSFBMB · 11-20-2018, 03:27 AM

I'm having the same issue with an iPhone XS and iOS12. This started after my last iOS update. Very annoying.

ZoomZoomZEmmy · 11-27-2018, 06:55 PM

Thanks. Ill give the software update a go.

11-13-2018, 02:49 PM	#1
ZoomZoomZEmmy Private 36 Rep 69 Posts Drives: 2008 M3 Coupe Stripper 6M Join Date: Jan 2017 Location: Manhattan Beach iTrader: (0)	iPhone8 Disconnects Lately my IPhone 8 has been disconnecting while on a call then. It disconnects for about 10 seconds then reconnects. I would say it happened 2X per hour during my commute. Dealer told me to go to the bluetooth settings and click "forget this device" then reconnected the the iPhone, but its still keeps disconnecting. Its getting kinda annoying at this point. Any tips? Thanks Zoom Zoom
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11-13-2018, 04:00 PM	#2
pomsaeng Private 113 Rep 82 Posts Drives: 2020 F87 ///M2CS Join Date: Jul 2012 Location: PA iTrader: (0)	I had this happen all the time until I updated my iPhone to the latest software version. That fixed it for me. "Forget this device" is like their IT version of saying, restart your computer. __________________ Current: 2020 F87 ///M2CS Daily: 2022 Subaru WRX Previous: 2018 F80 ///M3CS \| 2016 F82 ///M4 \| 2012 E92 335is \| 2011 E92 328i \| 2001 E46 325ci
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11-13-2018, 07:42 PM	#3
ZoomZoomZEmmy Private 36 Rep 69 Posts Drives: 2008 M3 Coupe Stripper 6M Join Date: Jan 2017 Location: Manhattan Beach iTrader: (0)	Phone software has been up to date for a while, Was hoping the latest update from apple would fix it, but it didn't. "Forget Device" and reconnected. Still happening. I think it my be the blue tooth on the car, because my screen also freezes when it happens. Is there a way to update the Apple Play software on the car?
	Appreciate 0 Quote

11-14-2018, 04:37 AM	#4
RickFLM4 Brigadier General 11000 Rep 4,823 Posts Drives: M4 Join Date: Jul 2015 Location: PB County, FL iTrader: (0)	I have had the same issue with my 6S. But it isn’t consistent and forgetting / re-learning doesn’t necessarily solve it when it happens. Sometimes it happens and sometimes it doesn’t, sometimes it happens during a call and others it just happens and I don’t even know until I hear the phone ring in the center console. It seems to settle down after a while, then I update iOS and start the cycle all over again. It is annoying but every time I mention a Bluetooth connection issue to a dealer (or any brand) they never seem to be able to recreate or diagnose the issue and always blame the phone. Maybe it is the phone, but I don’t recall this particular problem happening in my 2015 coupe with the same phone. In the 2015, it stayed connected but I had to say hello twice when answering a call before I could hear the caller. __________________ Current: 2018 SO/SS F83 ZCP Gone: 2015 SO/SO F82
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11-15-2018, 04:43 PM	#5
ZoomZoomZEmmy Private 36 Rep 69 Posts Drives: 2008 M3 Coupe Stripper 6M Join Date: Jan 2017 Location: Manhattan Beach iTrader: (0)	Thanks for your reply. Im gonna try a older iPhone 8 that has not been upgraded to see if that does the same thing.
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11-16-2018, 08:33 PM	#6
jfritz27 Major 1127 Rep 1,322 Posts Drives: 2018 F80 CS Join Date: Dec 2014 Location: New Jersey iTrader: (0)	Go to https://www.bmw.com/en/footer/software-updates.html Put in your VIN, it will provide you with the latest iDrive software for your car. These updates are mainly for phone- and app-related compatibility, so perhaps this may help. You'll upgrade by placing the file on a USB stick and inserting that into your car's USB port.
	Appreciate 0 Quote

11-20-2018, 03:27 AM	#7
CCSFBMB New Member 1 Rep 14 Posts Drives: BMW M4 Convertible '15 Join Date: Sep 2018 Location: California iTrader: (0)	I'm having the same issue with an iPhone XS and iOS12. This started after my last iOS update. Very annoying.
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11-27-2018, 06:55 PM	#8
ZoomZoomZEmmy Private 36 Rep 69 Posts Drives: 2008 M3 Coupe Stripper 6M Join Date: Jan 2017 Location: Manhattan Beach iTrader: (0)	Thanks. Ill give the software update a go.
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